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Kristen Miller

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Director

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Work in the telecommunications industry. Been working for the same startup company for a couple years now. Recently promoted to director and looking forward to taking on more responsibilities.

Kristen Miller asked a question

Jan. 3, 2011

How are you using Twitter in your contact center?

Customer Service

Contact Center Solutions

Kristen Miller asked a question

Dec. 16, 2010

What are your tips for creating scorecards so that they are as objective as possible?

Customer Service

Call Center Representatives

Call Center Tools

Kristen Miller asked a question

Dec. 7, 2010

Tips on building an ROI model for contact center technology?

Customer Service

Information Technology

Call Center Metrics

Kristen Miller asked a question

Nov. 11, 2010

IVRs - love them or hate them?

Customer Service

Information Technology

Contact Center Productivity

Kristen Miller asked a question

Oct. 19, 2010

What is BiDiBlah?

Information Technology

Kristen Miller asked a question

Oct. 16, 2010

Information Technology

Kristen Miller answered this question

Oct. 16, 2010

What is Signal Strength?

A signal strength is the strength in which a telecommunications device gives out a signal. Typically, the signal strength is measured at certain reference points, which are often at a significant distance from the antenna that pushes out the signal. more

Information Technology

Mobile Wireless

Signal Strength

Kristen Miller answered this question

Oct. 16, 2010

What are communications-enabled business processes?

Communications-enabled business processes (CEBP) enables communication between applications and between applications and users in order to automate various components of business processes. The goal is to optimize business processes and to ensure continuous communication between the business and its partners and clients. more

Information Technology

Business Intelligence

Communications-enabled Business Processes

Kristen Miller answered this question

Oct. 15, 2010

What is a business portal?

The term business portal refers to the aspect of a business'€™ website that allows authorized users to access restricted content. Typically, the business portal serves as an access point to the business'€™ intranet from the Internet. more

Information Technology

Business Intelligence

Business Portal

Kristen Miller asked a question

Oct. 14, 2010

Where can you hire good telemarketers?

Human Resources

Kristen Miller answered this question

Oct. 13, 2010

What is IS-634?

IS-634 is a standard defining the interface between a base station (BS) and its mobile switching center (MSC) for TDMA networks. For the transport layer, IS-634 utilizes the Skinny Call Control Protocol (SCCP), a proprietary control protocol. more

Information Technology

Kristen Miller asked a question

Oct. 13, 2010

What is EIR Equipment Identity Register?

Information Technology

Equipment Identity Register

Kristen Miller answered this question

Oct. 13, 2010

What is a data breach?

Within a company, website, or institution, a data breach is the unintended dispersal of sensitive, secured information to an unauthorized person or an unsafe, unreliable element. This is known as a data spill, an unintentional information disclosure, or a data leak. more

Information Technology

Business Intelligence

Kristen Miller asked a question

Oct. 7, 2010

What is NASS Network Attachment Subsystem?

Information Technology

Kristen Miller asked a question

Oct. 7, 2010

What is GSM 1900?

Information Technology

Kristen Miller answered this question

Oct. 7, 2010

EPOC is an operating system. It is designed for small computing devices like phones and PDAs. It allows for a vocal phone to also be used as a media and wireless information device by reducing the load on the processor. more

Information Technology

Kristen Miller answered this question

Oct. 7, 2010

What is policy-based management?

Policy-based management is when a company attempts to predict future situations and develop policies for them. These are policies that employees are often notified of before they start working. In information technology, an example would be the standard internet policy a company puts in writing. more

Information Technology

Business Intelligence

Policy-based Management

Kristen Miller answered this question

Oct. 1, 2010

What is Data Quality?

The term data quality is meant to refer to the effectiveness and reliability of data, especially the data that is stored in data warehouses. Data quality is verified using a method called data quality assurance. To maintain the data quality, the data must be routinely ... more

Information Technology

Business Intelligence

Kristen Miller asked a question

Sept. 30, 2010

What external applications help your contact center meet its goals?

Customer Service

Information Technology

Kristen Miller answered this question

Sept. 29, 2010

What is ESMR enhanced specialized mobile radio?

Enhanced specialized mobile radio, or ESMR, is an SMR network. It is digital, and it can be used to transfer data, voice, dispatch, and messaging. It is used in order to send wireless signals of various types. more

Information Technology

Enhanced Specialized Mobile Radio

Kristen Miller asked a question

Sept. 29, 2010

What is a C/N Carrier-to-Noise ratio?

Information Technology

C/N Carrier-to-noise Ratio

Kristen Miller asked a question

Sept. 28, 2010

What is CQI Channel Quality Indicator?

Information Technology

CQI Channel Quality Indicator

Kristen Miller asked a question

Sept. 27, 2010

What are the top contact center technologies you've seen this year?

Customer Service

Information Technology

Contact Center Technologies

Kristen Miller asked a question

Sept. 26, 2010

What is systems management?

Information Technology

Business Intelligence

Systems Management

Kristen Miller asked a question

Sept. 26, 2010

What is a Chief Knowledge Officer (CKO)?

Information Technology

Business Intelligence

Chief Knowledge Officer (CKO)

Kristen Miller asked a question

Sept. 24, 2010

What is a Delay Spread?

Information Technology

Kristen Miller answered this question

Sept. 22, 2010

What is ISI Inter-Symbol Interference?

ISI Inter-Symbol Interference is an interference effect where the energy from previous symbols is present in later symbols within a bit stream. ISI is mainly caused by filtering the data streams. more

Information Technology

Inter-symbol Interference

Kristen Miller answered this question

Sept. 22, 2010

What is HS-DSCH High-Speed Downlink Shared Channel?

High-Speed Downlink Shared Channel, or HS-DSCH, came with release five of UMTS and is used to increase downlink speed. It allows for more efficient wireless communications to take place in this way. more

Information Technology

High-speed Downlink Shared Channel

Kristen Miller answered this question

Sept. 21, 2010

What is an Interference?

An interference is a term referring to the blocking or degrading of the proper reception of a sought after signal. Interference is often caused by an unwanted signal obstructing the requested signal. more

Information Technology

Kristen Miller answered this question

Sept. 21, 2010

What is the CEPT Committee of European Posts & Telephones?

The Committee of European Posts & Telephones, or CEPT, is a regulatory body that is used by the European Union in order to regulate and to coordinate all of the telecommunications that take place within Europe. more

Information Technology

CEPT Committee of European Posts & Telephones

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