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Kupe Kupersmith

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President, B2T Training

50 points

Business Analysis professional, keynote speaker, BA blogger, improv actor helping others become better communicators.

Nov. 6, 2011

Kupe Kupersmith and 46 other people answered this question at this roundtable

Customer 2.0 Is Mad as Hell [11/3 @ 11 am]

Are face-to-face conversations still the most powerful way to connect with a prospect?

I agree face to face is the best, but I disagree social media is only used to maintain relationships. I use social media to initially connect with many people. Then solidify the relationship when I meet face to face. The beauty of social media is ... more

Aug. 21, 2011

Kupe Kupersmith recommends this answer by Kent Lewis

How do you decide which customers are more important than others?

I agree with the comments above, but I think there are many dimensions to consider. Here are just a few, ranking by priority, based on my experience:
-Overall impact to bottom line (total revenue and profitability)
-Resonance with culture (are they an ideal client based on your ... more

Customer Service

Customer Experience Management

Aug. 21, 2011

Kupe Kupersmith is now following Barbara Giamanco

Aug. 21, 2011

Kupe Kupersmith and 27 other people answered this question

Is arguing on the internet a bad idea?

In agreement here. I try to spark debates in blogs I write. Differences of opinions is a must, but don't be rude. 99% of the people that are rude in social media wouold approach conversations differently in person. more

June 14, 2011

Kupe Kupersmith and 5 other people answered this question at this roundtable

Drive Sales Revenue with Social Selling, Lead Generation and Next Generation Mobile Engagement [6/14 @ 11 am]

What role does social media play in the lead generation process?

I use it as a step in building relationships with those that may be interested in working with your company or may have a connection. I help people in my tarket market know we are here and that we are the experts. more

Information Technology

Lead Generation

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