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Laurence Barrett
16 points
An experienced board level DIRECTOR accredited in the Vanguard methodology of Systems Thinking (the Toyota Production System for Lean Service). A change leader with a proven track record of dramatic performance improvement in customer service. Experienced in Operations, Contact/Call ...
An experienced board level DIRECTOR accredited in the Vanguard methodology of Systems Thinking (the Toyota Production System for Lean Service). A change leader with a proven track record of dramatic performance improvement in customer service. Experienced in Operations, Contact/Call Centres, IT Systems & Technology, Telecommunications, Logistics, Field Service, Technical Support, Credit Control, and Administrative functions. International experience of advising and guiding lean intervention teams in Denmark, Belgium and Holland. Lean Service project management in the Czech Republic. Personal qualities include focus and commitment to deliver performance improvements, develop teams to their full potential and ensure knowledge transfer for continuous and sustainable improvement.
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