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Laurie Brown
Owner,
The Difference
293 points
Laurie Brown has over two decades of experience as a trainer and speaker, helping her audience improve their customer service, sales and presentation skills. In that time she has earned a reputation as a highly engaging, fun and effective professional ...
Laurie Brown has over two decades of experience as a trainer and speaker, helping her audience improve their customer service, sales and presentation skills. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients.
A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Australia and Thailand, and throughout the United States. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have ranged from Fortune 500 companies, to small family-owned businesses.
She started her career as a professional actor, performing in hundreds of training films, commercials and movies. This experience has provided her with the ability to engage and keep her audience’s attention. It’s also a foundation from which she helps her clients achieve superior results, whether they present to a large audience or a one-on-one sales call.
Laurie is passionate about customer service and believes all businesses need to be customer focused. Laurie has written extensively on customer service. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
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A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Australia and Thailand, and throughout the United States. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have ranged from Fortune 500 companies, to small family-owned businesses.
She started her career as a professional actor, performing in hundreds of training films, commercials and movies. This experience has provided her with the ability to engage and keep her audience’s attention. It’s also a foundation from which she helps her clients achieve superior results, whether they present to a large audience or a one-on-one sales call.
Laurie is passionate about customer service and believes all businesses need to be customer focused. Laurie has written extensively on customer service. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
WEB: Customer Service
Feb. 8, 2012
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It has become, and it beats the heck out of me how or why, the norm to offer 'new customer only' deals and reward not the loyal but the disloyal, those ... more