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Lee Carpenter-Johnson

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E-Commerce Manager, Various

-4 points

Accomplished, e-commerce professional with over 5 years online trading experience in both the EU and USA. Provided expert assistance at board level for rapid growth within the multi-channel retail environment. Lee has increased profits and customer acquisition in various companies ...

Accomplished, e-commerce professional with over 5 years online trading experience in both the EU and USA. Provided expert assistance at board level for rapid growth within the multi-channel retail environment. Lee has increased profits and customer acquisition in various companies. Now seeking an e-commerce role within a branded retail environment. Having worked within the footwear and fashion industry Lee has worked for some of the most successful independent websites in the UK.

KEY SKILLS

• E-Commerce • Maximising Profit • Strategic Planning
• Multi Channel Retail • Business Development • Modernisation
• People Development • Partnership Development • Rationalisation
• Process Design • New Market Identification • Buying

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May 14, 2012

Lee Carpenter-Johnson and 9 other people answered this question

What is a good online HRIS program?

People bank is a good system that is used on quite a few sites and it also intergrates easily into the CMS of the site. more

Human Resources

Information Technology

May 14, 2012

Lee Carpenter-Johnson and 2 other people answered this question

Do medical professionals use doctor networking sites?

Doctors.net is a massive networking site that GP's and surgeons use in the UK and probably from other countries around the world. Many other proffesional medical sites will also offer forums as will suppliers. Tena the incontency specialists offer forums for medical staff to network ... more

Medical Profession

Social Networking

May 14, 2012

Lee Carpenter-Johnson and 4 other people answered this question

What are the best times to tweet during the day?

This all depends on the message you are broadcasting, if you are a TV station engaging with an audience then multiple times can be relevant. I would look at the statistics available to see when you get most interaction and then build a campaign based ... more

May 14, 2012

Lee Carpenter-Johnson and 7 other people answered this question

What online or mobile marketing books do you recommend?

I would recomend any book by Dr Dave Chaffey a leading authority on e-commerce and digital marketing. See his blog link below.
http://blog.davechaffey.com/

Internet Marketing

May 14, 2012

Lee Carpenter-Johnson and 6 other people answered this question

What is the best way to give employee feedback verbal or written?

I have always adopted an approach of Talk then follow up in writing. Giving feedback is a two way process, if giving feedback in writing especially to team members then they are unable to read your body language, provide a constructive challenge or indeed provide ... more

Human Resources

Employee Feedback

May 14, 2012

Lee Carpenter-Johnson and 8 other people answered this question

What are some resources to learn more about online marketing for a novice?

I would say the Institute of Direct & Digital Marketing would be a good place to start as would consultancy.
They both have great blogs and loads of useful information that will help you understand some of the basics.
http://econsultancy.com/uk
www.theidm.com more

Online Marketing

Nov. 10, 2010

Lee Carpenter-Johnson and 21 other people answered this question

How do you motivate your employees when times are tough?

Our company was just one year ago on the brink of administration, Administrators were walking around the building, it was a mater of hours before over 500 people were going to face the job markets which were already saturated with other people in the same ... more

General Management

Economic Downturn

Aug. 26, 2010

Lee Carpenter-Johnson and 2 other people answered this question

What are the basics of email advertising?

Just as an after though if sending from the UK you must also ensure that your company details are on the bottom of the email. more

Email Advertising

Aug. 1, 2010

Lee Carpenter-Johnson and 2 other people answered this question

What company offers the most excellent customer service?

Waitrose Deliver in the UK offer great customer service. They are quick to answer the telephones, their staff are most importantly empowered to make decisions, every call has been with a 1st Call resolution. The staff are very efficient and they are aware of there ... more

Customer Service

Customer Service Best Practices

Customer Service Models

June 16, 2010

Lee Carpenter-Johnson and 6 other people answered this question

How can I get online credit card processing on my website?

Sagepay in the UK is good as is Securetrading. Authorize is good also in the states.
Online payment gateways are a good way of allowing you to check payments before shipping as they display some essential information.
Another thing to look at is online fraud ... more

Credit Card Processing

June 16, 2010

Lee Carpenter-Johnson and 11 other people answered this question

Which type of social network has been the most valuable to growing your small business?

Facebook has always had more benefit to me and always proved fruitful especially if your hold numerous launch parties as it allows you to seek responses to invitations etc. more

June 16, 2010

Lee Carpenter-Johnson answered this question

Anyone have a referral to a Massachusetts based attorney?

The following may be able to help they helped us and got us a great price from the states when setting up a US website. Nothing to loose by asking them they are cheap too,
James Castro-Edwards
Solicitor
For Speechly Bircham LLP
Direct line: +44(0)20 7427 ... more

General Management

June 16, 2010

Lee Carpenter-Johnson and 6 other people answered this question

Can you tell me stories about integrating social tools & traditional CRM?

Not an expert in this field but check out com-centrics they are good at this sought of thing more

Customer Service

June 16, 2010

Lee Carpenter-Johnson and 2 other people answered this question

Staff roster template?

Hi
I don't have a copy that I can send but am used to to setting rosters for up to 30 staff.
Key info needed. Start Time, Finish Time, Days of Week. Line per individual.
We went one step further and put in individual break times, ... more

Human Resources

Retail Staff Roster

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