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Lisa Boesen

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Owner, DBA Lisa Boesen

90 points

Speaker, Facilitator, Author, Coach

35+ years of clinical and human resources management, Performance Improvement, The Joint Commission, AAAHC, and specific Human Resources experience specializing in Talent Acquisition, Retention and Development. Strong emphasis on leadership and team development and customer service ...

Speaker, Facilitator, Author, Coach

35+ years of clinical and human resources management, Performance Improvement, The Joint Commission, AAAHC, and specific Human Resources experience specializing in Talent Acquisition, Retention and Development. Strong emphasis on leadership and team development and customer service.

Loves to: Envision and create programs and strategies to promote employee engagement and learning through a holistic and evidence-based approach. Help people find their purpose and meaning and finds this particularly appealing. Passionately work with visionary organizations that believe in the power of compassion bringing civility into the organizational experience resulting in excellent patient-centered care.

Founder - Creating Compassionate Connections™
Author - Managing the End... to Bridge the Beginning
Co - Author - Define Your Destiny

PHR
Compassion Fatigue Specialist
MBTI certified
FIRO-B certified
DDI Certified Trainer
Competent Communicator
Member: National Speakers Association

Executive Producer Creative Video Solutions
Co Executive Producer - HSHHRA - "Protect Your Signature"
HSHHRA - Cultural Competency Committee Chair

www.lisaboesen.com

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WEB: Lisa Boesen

Lisa Boesen and 6 other people answered this question

Jan. 11, 2012

When hiring, how can you tell if a candidate would be willing to go the extra mile?

In behavioral based interviews, we may ask that very question, “Tell me about a time when you went above and beyond the call of duty” or “tell me about a time when you went out of your way to help someone else” or something along ... more

Human Resources

Lisa Boesen and 10 other people answered this question

Dec. 28, 2011

What hiring approaches can improve customer service long term?

yes, great answers. Love the "caring" gene, service orientation, desire to help, and empathy. You specifically asked about hiring approaches. Coming from healthcare recruitment experience, and I'm sure in other industries, candidates will tell you all day long they love to help people. You have ... more

Human Resources

Customer Experience Management

Customer Loyalty

Lisa Boesen and 2 other people answered this question

Dec. 16, 2011

What is the bottom line for creating stress free management?

I may not be interpreting the question correctly but I don’t think there is truly a “stress-free” management. One needs just the right amount of stress to promote change, “stretch”, motivate and create resiliency. You have to manage the frequency and intensity of the added ... more

Human Resources

Stress Management

Work Life Balance

Lisa Boesen asked a question

Nov. 7, 2011

How do job seekers find that "hidden" job.

Lisa Boesen recommends this answer by Ira Wolfe

Nov. 2, 2011

34% of Americans over the age of 20 are obese. Should the workplace play a role in fixing this?

Business may not be obligated morally but finanically I'd say it's critical. First of all, many skilled workers are obese. Companies can't afford to lose them to disability, illness, or attrition. But it's also ironically fairer to all employees if comnpanies reduce obesity in the ... more

Human Resources

Health & Wellness

Lisa Boesen and 6 other people answered this question

Oct. 6, 2011

Can you teach a manager to be a good employee developer or does it have to be in their DNA?

I believe it's both - inherent and learned. Some managers by virtue of their personality type may intrinsically enjoy helping, coaching, guiding others in their development and success. For others it may not be a natural preference or aptitude - it may be a chore ... more

General Management

Human Resources

Employee Development

Lisa Boesen recommends this answer by Art van Bodegraven

Sept. 27, 2011

Why is healthcare so expensive?

All good points, to be sure. There are others.
Frivolous litigation is not the bug-bear it has been portrayed as, but malpractice insurance premiums are staggering to the individual/small group providers.
Medicare/Medicaid have added cost to the system, but have expanded coverage to people would otherwise suffer ... more

Human Resources

Lisa Boesen and 7 other people answered this question

Sept. 12, 2011

Are high performing and high potential employees the same?

Thank you all for the discussion. The August HR Magazine has an excellent article discussing high potential and high performing employees and how to retain this talent through identification, planning, development and feedback. Another term used is "acceleration planning" as an option to high-potential.Thanks again. more

Human Resources

High Performance and High Potential

Lisa Boesen and 12 other people answered this question

May 23, 2011

Situation: A manager yells at an employee in front of others. Is this workplace bullying?

What is the context of the situation? Is it a one-time outburst or repetitive behavior? Is the intent to frighten or intimidate or is it poor anger management skills? Does the yelling negatively impact the performance of the subordinate or other team members? To my ... more

Human Resources

Employee Relations

Talent Management

Lisa Boesen recommends this answer by Susan Leighton

April 12, 2011

If you were teaching a class of future managers, what would your top "pit-falls to avoid" be?

New managers (especially if they were promoted from an individual contributor position) sometimes fall into the "I'm your friend" trap. If you happen to obtain a promotion and you are managing individuals that used to be your peers, you have got to learn to distance ... more

General Management

Human Resources

Operations Managment

Lisa Boesen and 8 other people answered this question

March 24, 2011

How do you motivate a team that is non-performing?

My first question is: Do you know what is the root cause of the underperformance?
I think you have to assess what is causing the lack of motivation and performance including management style conflicting with employee work styles, deviant behaviors, motivational factors, lack of communication ... more

Human Resources

Focus Interactive Summit

Lisa Boesen and 21 other people answered this question

March 18, 2011

3 ways to handle and work for an autocratic, micro-managing and de-humanizing boss?

You describe a specific situation in which you had prior experience with the person. One of my mentor's used the adage, "Shame me once, shame on you. Shame me twice, shame on me."
We've all read people leave their managers, not their company. We put ... more

General Management

Lisa Boesen recommends this answer by Eric Jacques

March 8, 2011

What are the top questions to ask every potential employee during an interview?

Here's a question that is rarely asked and yet gets to the crux of what you're looking for:
If I hire you, how will you improve my bottom line? Specifically, what would you do to bring in more revenue, decrease costs or improve productivity?
Isn't this really ... more

General Management

Human Resources

Steven Coyne selected a best answer for

March 1, 2011

What do you find to be the biggest challenge for job seekers when modifying their resume?

Human Resources

Resume Best Practices

Resume Building

Lisa Boesen and 5 other people answered this question

Feb. 22, 2011

Just how much of a skeptic do you have to be in order to work in HR?

In HR, we deal with the excellent, good, bad and ugly. We deal with humans and human nature which is not always perfect, sad to say. But human nature that can also arise gloriously to the occasion. Skepticism includes the ability to suspend judgment - ... more

Human Resources

HR Professionals

Lisa Boesen and 13 other people answered this question

Feb. 14, 2011

Do you think HR needs to take up the role of the "coach" to the organization?

You specifically asked if HR should take on the role of "coach" in the organization. The answer is "yes." Functional areas of HR take on the mantel of coach by virtue of sharing their expertise to help business units avoid risk to the organization, as ... more

Human Resources

Performance Management Process

Talent Management

Lisa Boesen and 30 other people answered this question

Dec. 2, 2010

Best Practices in Reducing Employee Turnover: What are your 3 tips for reducing employee turnover?

AID to Engage when the “In” Gauge in Low
Acknowledge and appreciate your employees.
Take the time to understand what, when and how each of your employees prefer recognition and appreciation of their performance and efforts. At the same time, evaluate your own appreciate style. ... more

General Management

Human Resources

Employee Turnover

Lisa Boesen and 8 other people answered this question

Nov. 9, 2010

What advice do you have for those looking to be proactive towards managing their own career today?

Obviously, long gone are the days that employees can expect to stay in one organization for a lifetime career. Although talent development is a key element that affects employee engagement and retention, unfortunately development may be first thing that is eliminated or reduced during an ... more

Human Resources

Career Development

Lisa Boesen published a brief

March 9, 2010

CARE-ing Communication - Delivering Bad News with Finesse

Human Resources

Interpersonal Skills

Organization Communication

Lisa Boesen asked a question

Jan. 15, 2010

The elevator speech: what you are vs. what you can contribute

Human Resources

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Human Resources

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