Lisa Ford

My expertise is in helping companies keep their customers loyal. I speak to teams and leaders and deliver strategies that help create a customer focused culture. For over 20 years of experience I have been presenting to businesses, associations and government. I am the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years. Other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Manager’s Role and Personal Power. My recent book is Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations.

I design content personalized to the audience and issues they face as well as customize videos for clients to use in their ongoing education efforts. Some of my clients are Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, Citgo,
American Gas Association, American Diabetes Association and American Veterinary Medical Association.

In 2002, I was inducted into the Speakers Hall of Fame by the National Speakers Association, one of 170 speakers who have been honored over 30 years. Also serves a Board Member of the College of Arts and Sciences at the University of Tennessee.