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Louis Mastrangelo

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Sales Director, ShoreTel Inc.

55 points

Direct Sales, Sales Management Bell South & AT&T, Sales Director for Nextel Communications, General Manager for Nextel Communications, Sales Director for ShoreTel Communications

Oct. 10, 2010

Louis Mastrangelo and 1 other person answered this question

How important is it to find a mentor at work?

Britney-
In my opinion, finding a mentor within your organization is the single best thing you can do for your career.
I found my first mentor unintentionally. I was a salesperson with a large telephone company and had huge aspirations for management but I was ... more

Human Resources

Career Development

Oct. 10, 2010

Louis Mastrangelo answered this question

What are the benefits to desktop video conferencing?

I use it daily. It's great for interviewing remote candidates on "first" interviews. I think that it humanizes customer service, tech support, and online sales which I see as a huge plus.
Think of it like this: Whenever you talk to somebody on the telephone ... more

Information Technology

Unified Communications

Unified Communications Features

Oct. 10, 2010

Louis Mastrangelo and 1 other person answered this question

Is it unethical to moonlight and have a second career?

It is unethical only if you don't have permission (and I would get it in writing) from your primary employer. I've worked in very few places where there was not an official policy about working a second job.
I would only permit my employees to ... more

Human Resources

Career Counseling

Career Developmenet

Oct. 10, 2010

Louis Mastrangelo answered this question

How do you optimize and maintain your sales skills?

My answer may seem pretty simple but I really think it's the right one.
There are only two ways that I know of to significantly optimize and maintain your sales skills:
1. The absolute best way to become adept at sales skills is to use ... more

Sales Execution

Oct. 7, 2010

Louis Mastrangelo and 3 other people answered this question

How many outside sales reps should one inside sales rep support?

Hi Aaron-
It's hard to be specific without knowing more but I'll try making some assumptions Part of my current responsibility is managing a group that does lead generation or more specifically, they qualify warm leads for regional field teams. The ratio I use is not ... more

Inside Sales Reps

Lead Qualification

Outside Sales Rep

Oct. 6, 2010

Louis Mastrangelo and 3 other people answered this question

What are the benefits of having telesales agents work from home?

Do you have a contact center with features that give you detailed activity even if they log in remotely? If so, that is a huge advantage. It sounds to me like you have the right mindset. Truly, does it matter where they are as long ... more

Telemarketing Reps

Oct. 6, 2010

Becky Denniston selected a best answer for

How should a sales manager stimulate healthy competition among the sales team?

Management Development

Sales Execution

Oct. 5, 2010

Louis Mastrangelo and 7 other people answered this question

Can anyone recommend a fun team-building activity for a group of sales people?

I've been lucky to get to participate in several unique and good team building events. Some of those included a visit to a microbrewery where we all worked together to bring an old recipe back to life. It was a blast and we served the ... more

Oct. 3, 2010

Louis Mastrangelo recommends this answer by Craig DesBrisay

What is the most important technique, habit or principle that you would offer to a new sales pro?

I agree that there is no silver bullet for sales success. However, if I had to choose the top reason that salespeople fail... NOT ENOUGH PROSPECTING ACTIVITY. A salesperson could have the best product and the best sales techniques, but if they're not in front ... more

Career Counselling

Sales - Small - Medium and Large Enterprise

Oct. 2, 2010

Louis Mastrangelo and 3 other people answered this question

What are some key traits in a good sales manager?

Sales people are self-centered (I want as much as I can get but you can have some too) and often selfish (I want it all). There's nothing wrong with that as a salesperson but it does not often translate well to a sales manager role. ... more

Sales Managment

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Management Development

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Inside Sales Reps

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