Lynn Hunsaker has developed and managed customer experience programs for more than half of her career, in executive roles such as Head of Corporate Quality and Director of Marketing and Business Development at Fortune 250 companies. Clients include Accountants Inc, Adecco, Anritsu, Applied Materials, Cadence, Deltek, FormFactor, Hospira, Merck, MicroWarehouse, SunPower, and others. Lynn is a frequent contributor to customer experience publications and conferences, and has taught courses at UC Berkeley Extension, Mission College and SJSU. Lynn earned psychology and marketing degrees at BYU and an MBA at Vanderbilt University. Her thought leadership is praised as a CustomerThink Top 10 Author, and she has written three handbooks: Metrics You Can Manage For Success, Customer Experience Improvement Momentum, and Innovating Superior Customer Experience.

Customer Service, General Management, Marketing, Operations, Contact Center, CRM, customer satisfaction, customer experience management, customer relationship skills, employee engagement, internal branding, customer centric culture, customer experience design, innovation, team recognition, metrics dashboards, process improvement