Lynn Hunsaker

Lynn Hunsaker has developed and managed customer experience programs since 1989 in roles such as Head of Corporate Quality and Director of Marketing and Business Development, Voice of the Customer Manager, Customer Satisfaction Improvement Manager, Strategic Information Manager at Fortune 250 companies. See examples at http://www.clearaction.biz/experience.html

As head of ClearAction Customer Experience Optimization, Lynn helps firms build enterprise-wide customer-focus and ownership of customer experience innovation to live the brand promise and maximize customer profitability. Clients include Accountants Inc, Adecco, Anritsu, Applied Materials, Cadence, Cisco, Deltek, FormFactor, Health Strategies, Hospira, Ingersoll Rand, Lexis Nexis, Merck, MicroWarehouse, SunPower, Thomson West, and others. See best practices recommendations in the Annual ClearAction Businesss-to-Business Customer Experience Management Benchmarking Study (www.clearaction.biz/benchmarking).

Lynn is also CEO of Marketing Operations Partners (www.mopartners.com). She's on the CustomerThink Advisory Board and Founder's Council of CustomerExperienceOne.com. She co-leads The Customer Care Network (www.thecustomercarenetwork.com) and is a frequent contributor to customer experience publications and conferences, and has taught university courses. She earned psychology and marketing degrees at BYU and an MBA at Vanderbilt University. She has written three handbooks available on Amazon Kindle: Metrics You Can Manage For Success, Customer Experience Improvement Momentum, and Innovating Superior Customer Experience. (see book detail at www.clearaction.biz/innovation)