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Maggie Klenke
Founding Partner,
The Call Center School LLC
50 points
Maggie is a founding partner of The Call Center School which started in 2001. Prior to that she was VP of Consulting Service for TCS Management group for 17 years, a WFM supplier later acquired by Aspect. She is an ...
Maggie is a founding partner of The Call Center School which started in 2001. Prior to that she was VP of Consulting Service for TCS Management group for 17 years, a WFM supplier later acquired by Aspect. She is an active industry consultant who has published several books, has delivered keynotes and other presentations at a variety of tradeshows around the world, and teaches a wide variety of courses in call center management.
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Jan. 18, 2012
Maggie Klenke
and
6 other people
answered this question at this roundtable
Understanding Customer Service in 2012
[1/26 @ 1 pm]
Should customer service do whatever it can to make customers happy?
Customer service has an obligation to balance the satisfaction of the customer with the needs of the company and its shareholders. Yes is not always the right answer but No is rarely the one to use either. There is always a way to offer the ... more
May 26, 2010
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May 26, 2010
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