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Manuel Jaffrin

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Co-Founder & MD, GetApp.com

56 points

WEB: GetApp.com

Sept. 12, 2011

Manuel Jaffrin and 2 other people answered this question

How much share of the ERP do SaaS companies have? Are SMB companies trending towards SaaS solutions?

This ease of procurement and deployment means technically unsophisticated users are using the cloud as a backdoor for deploying apps without consulting IT.But some industry experts keep on arguing about the boomerang effect of uncontrolled SaaS applications deployment. One of the most heard is the ... more

Information Technology

Sept. 12, 2011

Manuel Jaffrin and 4 other people answered this question

What is the biggest unexpected cost of moving to the cloud?

Integrating the various cloud apps is often an underestimated task..some industry experts keep on arguing about the boomerang effect of uncontrolled SaaS applications deployment. One of the most heard is the issue of lack of data integration and co-existence between legacy apps and new SaaS ... more

Information Technology

Cloud Computing

Sept. 12, 2011

Manuel Jaffrin and 4 other people answered this question

Are you satisfied with the ROI you've received on your current Cloud Computing services?

Our entire company (getapp.com) was built up using Cloud based apps for every single internal and external operations (CRM, Invoicing and billing, email marketing, Analytics, Data Storage, Servers, Backup, HR,..) The ROI is pretty clear as our ongoing monthly bill for all those services is ... more

Information Technology

July 19, 2011

Manuel Jaffrin and 6 other people answered this question

What are best practices for change management after deploying SaaS applications?

In addition to change management, you should not underestimate the necessity also for integration between the different SaaS apps. This is directly linked to your organizational processes and will enable you to fully benefit from SaaS. We recently prepared a blog post on the subject ... more

Information Technology

Change Management

Cloud Computing

July 19, 2011

Manuel Jaffrin and 1 other person answered this question

What is Okta and what do they do?

In addition to this answer, i would just re-inforce once more the fact that as SaaS buyer it really becomes critical to understand how to quickly provision new users and enable SSO between all SaaS Apps to avoid creating new information silos within the enterprise. ... more

Information Technology

Cloud Based Applications

Cloud Computing

July 19, 2011

Manuel Jaffrin and 4 other people answered this question

Which project management software is your favorite and why?

We have reviewed plenty of Web based project management software over the last few months. Mavenlink, Attask, Clarizen, Proworkflow, Zoho projects are among the most popular. It really depends if your needs are specific to a certain industry or a business type. it also depends ... more

Information Technology

Project Management

July 19, 2011

Manuel Jaffrin and 2 other people answered this question

What are your questions/concerns when moving your business into the cloud?

Cloud computing has literally changed the way we all do “IT.” That said the issues around security in the cloud have proliferated as many wonder if cloud computing is actually safe for storing proprietary information. These issues are particularly worrisome when a major technology company, ... more

Information Technology

Cloud Computing

July 18, 2011

Manuel Jaffrin and 2 other people answered this question

What enterprise feedback management software offers the best value for the functionality?

have you looked at http://www.getapp.com/feedback-management-software ?

Customer Service

Business Research

Data Collection

June 30, 2011

Manuel Jaffrin commented on this post

Comparz.com: a New Resource for Decision Makers at Small and Mid-sized Businesses

Definitely one of the key reason why an SMB is not migrating yet to a SaaS / Cloud solutions is because the discovery and recommendation process is still quite immature. Every day new apps are launched and the multitude of choice in every segment makes ... more

Information Technology

June 21, 2011

Manuel Jaffrin and 5 other people answered this question

Does the SMB market have the potential to redefine the cloud vendor landscape?

Software vendors moving to the Cloud are certainly looking closely at the SMB needs to shape their offering. That said, the market is so fragmented (industry, geography etc,..) that it is very complex for a vendor (being in the cloud or not) to adapt its ... more

Information Technology

Cloud Computing

June 21, 2011

Manuel Jaffrin and 6 other people answered this question

Are social collaboration features useful/ appropriate for enterprise software?

A good way to understand how social collaboration can be implemented in enterprise software is to have a look at Podio Collaborative Work platform. It actually introduces many concepts taken from traditional social networks tools and embed them into a project collaboration environment. You can ... more

Information Technology

Cloud Computing

June 17, 2011

Manuel Jaffrin and 8 other people answered this question

How does Sharepoint compare to Google Apps?

i definitely follow Sean's view on this: Implementing and integrating your applications with Google Apps has several benefits.
You can actually reduce your operating expenses by integrating Google Apps with your cloud applications to enable data and document-sharing. Thus, several users can contribute to documents at ... more

Information Technology

June 17, 2011

Manuel Jaffrin and 6 other people answered this question

How do you monitor what people say about you on the web?

google alerts + a good social media dashboard (just try one of those http://www.getapp.com/blog/ten-best-twitter-apps-small-business/ )
For bigger companies i would strongly recommend Meltwater Buzz more

Reputation Management

Social Media Monitoring

June 17, 2011

Manuel Jaffrin and 21 other people answered this question

What is the best back-office software for SMBs?

if you are a small biz with limited budget and want something right out of the box, you can build most of you backoffice with Zoho ( http://www.getapp.com/search/results/Search.query:zoho) . You can pick a few of their popular services to build a very powerfull backoffice for ... more

Business Intelligence

May 16, 2011

Manuel Jaffrin and 4 other people answered this question

How does project management software make a project manager's life easier?

Project management and collaboration tools are being completely re-designed to include advanced real time and social collaboration features. They dramatically change the way PM manages tasks and resources assigned. Check out this recent review of Podio, a collaborative work platform http://www.getapp.com/blog/podio-is-fun-clean-and-simple-user-interface-to-cr...
You can browse a ... more

Information Technology

Project Management

Project Management Software

May 16, 2011

Manuel Jaffrin and 4 other people answered this question

Is Twitter part of your multi-channel customer communications?

It is not easy for a small company or a freelancer to make business sense out of Twitter!
How to manage Tweets, know who to follow, build lists, have a single view of all the conversation that relate to your business or simply manage your company ... more

Customer Service

May 16, 2011

Manuel Jaffrin and 2 other people answered this question

Does cloud-based ERP eliminate the need for capacity planning?

A Cloud Computing environment does not mean that you do not have to carefully look at the infrastructure resources needed to run your ERP system..It is very important to actually understand very clearly the elasticity and scalability needed in the long run to plan with ... more

Information Technology

Cloud Computing

May 3, 2011

Manuel Jaffrin and 9 other people answered this question

What do you think is the best web based CRM system?

Web based CRM is the most popular category of software at the moment so there are plenty of solutions to choose from. If you are in a specific industry i would suggest to look for very niche product but if your needs are not unique ... more

May 3, 2011

Manuel Jaffrin and 12 other people answered this question

What is best marketing tool or process for a startup?

For a startup with minimum resources it is crucial to get things automated as much as possible to generate the right funnel. You can find an exhaustive list of marketing automation tools at http://www.getapp.com/marketing-automation-software
Check out also this blog if you want to learn more about ... more

Marketing Process

Marketing Tools

May 2, 2011

Manuel Jaffrin and 6 other people answered this question

What is the future of Cloud Computing?

The question is a bit vague...are you referring to technology trends or business direction for Cloud. Are you interested in Cloud as a service provider or as an end user?
Currently the massive adoption by consumers and businesses of Cloud apps is really driving constant ... more

Information Technology

Cloud Computing

May 2, 2011

Manuel Jaffrin and 7 other people answered this question

Who currently leads the social CRM market?

Indeed everyone has their own view on what is really Social CRM..The objective is to analyse and engage with customers through Social Media in order to build trust and loyalty. A loyal customer is more likely to repurchase it and recommend to others (i.e. "Lire ... more

Customer Service

Customer Experience

Customer Loyalty

May 2, 2011

Manuel Jaffrin and 1 other person answered this question

Is Twitter a valuable tool for B2B industries? Why / Why not?

It is certainly not easy for a small company or a freelancer to make business sense out of Twitter! How to manage Tweets, know who to follow, build lists, have a single view of all the conversation that relate to your business or simply manage ... more

Sales & Marketing

April 19, 2011

Manuel Jaffrin and 8 other people answered this question

Which CRM has the best mobile application?

Native Apps are usually lacking many of the important features so it is important to look also at CRM which are optimized to be used from mobile devices.
We actually put together a list of CRM which have an optimized interface for mobile device. You ... more

Information Technology

April 5, 2011

Manuel Jaffrin and 7 other people answered this question

Can Cloud Computing help companies cut down on hardware cost?

Are you referring to Public or Private Cloud ? In general terms, Cloud Computing helps you move your IT cost from CAPEX to OPEX..and be able to really measure on going real cost associated to managing your IT infrastructure. But it would be wrong to ... more

Information Technology

March 29, 2011

Manuel Jaffrin and 1 other person answered this question

As a small business owner, what does cloud mean to you?

the 2 first things that comes to my mind as a small business owner are: Affordable (pricing usually scales as your business needs), Speed of deployment (no need to wait to speak with an IT person to get started), No CAPEX (no need to spend ... more

Information Technology

Cloud Computing

March 28, 2011

Manuel Jaffrin and 2 other people answered this question

What are the best apps for Blackberry?

Usually mobile Business Apps only offer you a fraction of the functionality of the standard version, which is why it is interesting to also look at Cloud / SaaS Apps which have an optimized web based interface for a mobile device.
Here is a list ... more

Information Technology

March 28, 2011

Manuel Jaffrin and 3 other people answered this question

What tools and programs do you use to manage the financial data for your small business?

We use Zoho Books as it integrates well with the rest of services we use internally and the cost is really attractive for a small biz. Here is a quick review we published a few months back http://www.getapp.com/blog/zoho-takes-on-the-small-business-accounting-world/ more

Information Technology

March 25, 2011

Manuel Jaffrin and 14 other people answered this question

Small business ERP?

When choosing an integrated ERP suite you must look into these three essential questions: 1) What is the initial cost. It will likely include subscription + migration cost + business process re-engineering + add-on costs + consulting fees for more complex implementations 2) What are ... more

March 24, 2011

Manuel Jaffrin and 18 other people answered this question

What is your favorite software for small business accounting?

In the UK solutions like Kashflow, Arithmo, Xero are really getting a lot of traction among SMB owners for the flexibility and ease of use. You can compare them side by side here
http://www.getapp.com/compare/accounting-software-UK
Brightpearl got several positive reviews http://www.getapp.com/reviews/listing/brightpearl-application more

Accounting Software

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