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Maria Hernandez

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Executive Consultant http://www.linkedin.com/in/mar

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WEB: My Blog

Dec. 17, 2010

Maria Hernandez is now following

Dec. 17, 2010

Maria Hernandez is now following

Dec. 17, 2010

Maria Hernandez is now following

Dec. 10, 2010

Maria Hernandez answered this question

How do you address affirmative action?

Hi Mary--I believe that there are some guidelines you must follow if you are a publicly traded company and then others to follow based on good industry best practice. I would suggest you look at the federal EEOC site at:
http://www.eeoc.gov/employers/index.cfm for details on what ... more

Human Resources

Affirmative Action

Diversity Strategy

Employee Recruitment

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Dec. 10, 2010

Maria Hernandez answered this question

What financial help can I get to train my employees?

Hi James,
I'm not sure what industry you are in but California has a program that provides training dollars for employers. Check out: http://www.etp.ca.gov/eligible_ent.cfm As with any public agency, there is a measure of paperwork here to get these grants but you may be surprised to ... more

Dec. 10, 2010

Maria Hernandez and 2 other people answered this question

Career training: what’s the best way to get career training?

Max--I think Iris answered this very well and I want to build on her suggestion further. Some employers have coaching and mentoring programs internally and I would ask if this is available to you. If you are concerned about doing this internally, you may want ... more

Dec. 10, 2010

Maria Hernandez and 1 other person answered this question

Should we conduct psychological training for our customer service team?

Hi Oliver- I believe many organizations today want their customer experience to be positive to insure that your customer returns for more business. While psychological training --personality theory, cognition, etc--may be seen as an extreme measure, you would be well advised to help your customer ... more

Customer Service

Human Resources

Customer Service Reps

Customer Service Training

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