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Mark Mondo

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President, Mondo Media, Inc

18 points

I have been in the software industry for fifteen years, and I help people get the most return on investment in CRM and E-Mail marketing software.

Software certifications include:

ACT! Certified Consultant
ACT! Premier Trainer
WiredContact Consultant
SwiftPage E-Mail Drip ...

I have been in the software industry for fifteen years, and I help people get the most return on investment in CRM and E-Mail marketing software.

Software certifications include:

ACT! Certified Consultant
ACT! Premier Trainer
WiredContact Consultant
SwiftPage E-Mail Drip Marketing Certified Consultant
Cooler EMail Certified Consultant

I also build eLearning systems so my clients can acquire instant answers on how to use ACT! software.

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WEB: http://www.thecrmconnection.com/

Mark Mondo recommends this answer by M Scott Schaffernoth

Sept. 24, 2010

From a sales perspective, what CRM reports are most important to evaluate?

A few:
Sales cycle length.
Close ratio.
Summary/counts of actions taken w/in a given period and then compared with # wins.
Typical deal size.
Lead sources.
Pipeline steps and opportunities at each step. Length of time in each step...
Most popular product(s)... more

Customer Service

Mark Mondo and 5 other people answered this question

Sept. 24, 2010

Why doesn't Google buy/build solutions for CRM and Financials?

As a CRM consultant, there are many disparate features and benefits my clients want to get out of a CRM system.
CRM is more than software; it's defining a unique set of PROCESS and software that allows a company to offer a unique advantage when dealing ... more

Mark Mondo and 5 other people answered this question

Sept. 14, 2010

Customer Experience Management vs. Customer Relationship Management? What's the difference?

I have never heard of CEM , so I will keep my answer brief.
CRM is simply a combination of tools and procedures a company uses to ensure clients and prospects receive a great experience from them. CRM tools allow to you scale the process and ... more

Mark Mondo and 6 other people answered this question

Sept. 14, 2010

Has anyone tried Maximizer's CRM 11 Entrepreneur & Team Edition?

I don't encounter Maximzer often, so I cannot comment intelligently about it.

Mark Mondo and 14 other people answered this question

Sept. 14, 2010

What are the top challenges of implementing a CRM system?

I have several thoughts here.
1) It's gotta be easy, easy easy for users. In other words, my CRM interfaces try to stay as simple as possible. Sales Reps, stereotypically, despise data entry tasks. They believe it distracts from sales, which can be true. Again the ... more

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