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Mark Oldfield

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Owner, NPE / Supply Advantage

60 points

Interested in everything Supply Chain. Being both an observer and participant in the ever changing world of supply and all its facets.
I help companies with an analysis of their strategies, processes, technologies and locations that link them with their ...

Interested in everything Supply Chain. Being both an observer and participant in the ever changing world of supply and all its facets.
I help companies with an analysis of their strategies, processes, technologies and locations that link them with their customers, suppliers and business partners. And, in consultation with the stakeholders, I help design and set-up the sourcing, planning, and delivery of goods and services across their network, building in reliability, flexibility and scaleability.

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Dec. 6, 2011

Mark Oldfield and 12 other people answered this question

Ideally where should Customer Service sit within an organisation?

So true Darren. As you state, it is critical to the success and profitability of the company that both Customer Service and Operations do not report to the CFO or Financial Controller. For all the best intentions, the focus of the CFO & F/C tends ... more

Customer Service

Human Resources

Organization Design

Nov. 30, 2011

Mark Oldfield and 5 other people answered this question

Why is it acceptable for companies to embellish their "employment value proposition"?

I agree with Belldon. I realised early on in my career that I needed to 'learn how to hire' and can now write appropriate ads to get appropriate applicants. But this was a deliberate action on my part and rarely promoted or required by an ... more

Human Resources

Employment Brand

Nov. 21, 2011

Mark Oldfield and 14 other people answered this question

At what size should a small business consider hiring a full time HR Manager?

It appears some believe an HR Manager is just an administrator (pretty common), to some a dedicated recruiter and to others a report writer. Yet these are only aspects of their role and like managers in any other department, they may do some tasks themsleves ... more

Human Resources

Sept. 3, 2011

Mark Oldfield is now following Elijah Ezendu and 8 other people

Aug. 1, 2010

Mark Oldfield recommends this answer by Tim Negris

Looking for suggestions on how to write a good elevator pitch.

The purpose of an elevator pitch is not to sell or summarize your business; it is to provide a memorable, meaningful introduction that will make the listener want to hear more and enable them to tell other people about you.
Don't make the mistake of trying ... more

Aug. 1, 2010

Mark Oldfield asked a question

From a FINANCE perspective, do you believe/suspect you have COST LEAKAGE within your supply chain?

June 30, 2010

Mark Oldfield published a brief

Space Optimisation for SMBs

June 22, 2010

Mark Oldfield and 2 other people answered this question

The relationship burden - Customer or Supplier ?

Thanks for the responses. I was very interested to see how much real collaborative business processes where being conducted by others as there is very little information on this arrangement. I agree with Dave, the goal is to achieve a mutually satisfactory relationship. Helping the ... more

Customer Service

June 2, 2010

Mark Oldfield and 2 other people answered this question

Tablets, Take Two: iPad Competitors?

If other brands are to compete with iPad it will be the application to specific business requirements that will be the draw card – but as Elizabeth suggested there is the Early Worn scenario to compete with, plus the ‘fad’ users chasing the iPad & ... more

Information Technology

June 1, 2010

Mark Oldfield published a brief

Operations Reporting 101 for SMB

Managing Performance

April 28, 2010

Mark Oldfield published a brief

How to Write an RFP for Freight

April 26, 2010

Mark Oldfield and 7 other people answered this question

What are the benefits of voip?

Hi Annie,
Pete Green asked “What are the benefits to setting up your own call centres vs offshore?”
VoIP adds another option which combines the benefits of both. The option I gave Pete was scalability, whether long term or short term (great for sales peaks) it ... more

April 26, 2010

Mark Oldfield and 7 other people answered this question

What are the benefits to setting up your own call centres vs offshore?

Hi Pete,
True, the type of call centre does depend on whether it is outbound or inbound, the type of product eg lawnmowers or medical and the region/hours to be covered.
But there are more than the typical "Call Centres" with a number of people sitting in ... more

Customer Service

April 26, 2010

Mark Oldfield and 7 other people answered this question

How do I create a good team?

Hi David,
I have had individuals not working together, yet they will band together against another department when it suited! True. I begin the process by having weekly “Team” meetings with all my direct reports (I usually have less than 12). The first thing I do ... more

Human Resources

Team Collaboration

April 15, 2010

Mark Oldfield and 12 other people answered this question

What are the fundamentals to understand about ERP implementation?

I will watch this space to see if you get an afirmative answer on this last question.
I believe this is usually done internally at the review/procurement stage, there would be too many variables for a vendor to agree to meeting ROI. You would be ... more

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