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martin Birt

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-4 points

May 17, 2012

martin Birt and 4 other people answered this question

What does "organizational behavior" mean to you?

First, let me note that I am not an academic, however, I do have thirty years in business as an HR manager preceded by ten years in the Canadian Army. What I'm about to say comes from that experience.
Organizational culture (in one sentence) is ... more

Human Resources

Organization Development

Organizational Behavior

Oct. 31, 2011

martin Birt and 17 other people answered this question

What do you think is the top driver of customer loyalty?

I like the three "ons": Be on spec. Be on time. Be on price.

Customer Service

Customer Experience

Customer Loyalty

Oct. 23, 2011

martin Birt and 29 other people answered this question

What is the first step in building an effective team?

I think you have to be able to define the total offer. This would include a clear statement of team outcomes, expectations for employees AND a definition of the potential benefits, short & long term. more

Human Resources

Organization Development

Team Assessment

Oct. 16, 2011

martin Birt is now following Caty Kobe

Oct. 14, 2011

martin Birt and 2 other people answered this question

Should you tell your employees when you've identified them as "high-potential"?

Absolutely. The employee must be told. You must have a plan based on your assessment of potential. Your assessment should cover three factors: Performance, Willingness and Likelihood. Your development plan is going to test all three factors. The high potential employee should understand why the ... more

Human Resources

Employee Communications

Employee Engagement

Performance Management

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Customer Loyalty

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Customer Experience

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Customer Service

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