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Martin Kenney

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Martin Stevens Consulting Group

58 points

Dec. 26, 2011

Martin Kenney and 11 other people answered this question

How do you feel about Microsoft's intent to automatically update IE for users next year?

One of my issues with MS product updates is that they have sometimes forced me to upgrade my computer and other software before I want. This is not just a Microsoft problem, but there are also popular anti-virus and software programs that foster the same ... more

Information Technology

Internet Explorer

Nov. 7, 2011

Martin Kenney and 15 other people answered this question

Do you think businesses need to provide great customer service on Black Friday and Cyber Monday?

Customer Service is a "given" at all times, without exception. Just one customer service experience can kill a relationship forever. more

Customer Service

Customer Experience

Nov. 7, 2011

Martin Kenney and 46 other people answered this question at this roundtable

Customer 2.0 Is Mad as Hell [11/3 @ 11 am]

Are face-to-face conversations still the most powerful way to connect with a prospect?

At first I thought this was a trick question. The answer is a qualified "yes," but sometimes it is not possible; and face-to-face alone is not enough. Face-to-face is but one part of the communication process. A combination of voice, written communications as a supplement ... more

Sept. 28, 2011

Martin Kenney and 44 other people answered this question

POLL: Recruiters should look at candidates' Facebook profiles when hiring. Agree or Disagree?

I can't believe the assumptions people are willing to make about a candidate based on the content of their FB page or if they even offer access to the information. It would seem that a candidate might have great credentials and based on a comment ... more

Human Resources

Aug. 29, 2011

Martin Kenney and 47 other people answered this question

What's the best project management advice that you've ever been given?

Planning and preparation are a given. Attention to detail is a must. The best advice I can give, however, is to consider the unforeseen and plan for any contingency. A former colleague of mine once shared this philosophy with me, and it is absolutely true. ... more

Information Technology

Project Management

Project Planning

Aug. 3, 2011

Martin Kenney recommends this answer by Michael Haberman

You own a popular local coffee shop, Starbucks moves across the street. What do you do to compete?

It is obvious by many of the suggestions here on how to "combat" Starbucks that many of you are not customers of Starbucks. Let me point out to you some of the things they do that have been suggested. They have a drink reward program. ... more

July 13, 2011

Martin Kenney and 7 other people answered this question

Why is "job hopping" so bad?

Few companies show the type of loyalty once provided 30 or 40 years ago, yet many expect employees to be team players. Now with mobile electronics in the form of laptops and smart phones, employees are sometimes "on the clock" 24/7. That is a big, ... more

Human Resources

Career Development

June 17, 2011

Martin Kenney recommends this answer by Peggy Crisalli

Red, Blue or Purple: Do you reveal your political viewpoints openly with colleagues?

It is a slippery slope and I do not discuss politics in the work place. During a major election a few years ago many employees were wearing buttons for one particular candidate. Although I made no comments, I was asked by a number of managers ... more

General Management

Human Resources

Company Culture

June 15, 2011

Martin Kenney is now following Becky Denniston

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Following 1 Person

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Knowledgeable in 12 Topics

Human Resources

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