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Dec. 30, 2010
Mary Stewart
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Chip Bell
Dec. 17, 2010
When, if ever, is it OK to argue with a customer?
The customer is not always right...but always the customer. Rarely does arguing build customer loyalty. Before resorting to arguing work very hard to demonstrate to the customer that you completely understand their point of view. Key word is demonstrate, not just saying "I understand." Say, ... more
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Dec. 17, 2010
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Nov. 22, 2010
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