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Mel Kleiman

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President, Humetrics

885 points

Mel Kleiman CSP is one of North America’s leading authorities on how to recruit, select, and retain top-quality employees.

Mel is a Certified Speaking Professional, consultant, author, and trainer, Mel is also a pragmatic business man who has owned ...

Mel Kleiman CSP is one of North America’s leading authorities on how to recruit, select, and retain top-quality employees.

Mel is a Certified Speaking Professional, consultant, author, and trainer, Mel is also a pragmatic business man who has owned Hertz Car Rental Franchises, serves on numerous boards and is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

Mel has authored numerous research studies and white papers. His 100’s of articles have appeared in dozens of trade and professional journals.

Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions, 180 Ways to Build a Magnetic Culture; 100 +1 Tips, Tools and Techniques to Recruit the Best and his new best seller. The 5 Firsts.

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May 24, 2012

Mel Kleiman and 2 other people answered this question at this roundtable

HR & Recruiting Blues in the News [5/22 @ 4 pm]

Is there a point where pre-employment documents, like a resume, cease to matter if you can do the job?

You can only get the job if you can get the interview. Once you have the interview the resume ceases to matter. Resumes are only marketing pieces. Just remember that as an applicant you should be required to fill out an application blank and good ... more

Human Resources

Talent Managment

May 11, 2012

Mel Kleiman is now following Debbie Laskey MBA

May 10, 2012

Mel Kleiman and 1 other person answered this question

How much do employees really cost?

Stephanie here is an interesting example I use in one of my presentations on "Helping companies build a front line that will build their bottom line."
Take a 40 hour a week $10.00 an hour employee.
Income $1,600 a month
That is equivalent to the ... more

May 8, 2012

Mel Kleiman and 5 other people answered this question

What social media channels do you use to learn about your industry?

Take a look at www.smartbrief.com they do daily updates of key items of interest in about 40 disciplines and different industries. more

Human Resources

May 8, 2012

Mel Kleiman and 9 other people answered this question

Do you see advantages to hiring bicultural people?

The key is not in hiring bicalultural employees. The key is in hiring the best person possible to do the job. more

Human Resources

Bicultural Employees

Hiring Practices

May 8, 2012

Mel Kleiman and 7 other people answered this question

Why don't employees trust their employers?

Trust is a two way street. So why should most American workers trust the companies they work for when the companies they work for don't trust them. Trust like respect, and communications is a two way street.
What you so you shall reap. more

Human Resources

Corporate Culture

Employee Engagement

May 5, 2012

Mel Kleiman and 10 other people answered this question

In your opinion, what are the top qualities of a leader?

1. They manage people the way they want to be managed (not the way you want to manage them)
2. Recognition, recognition, recognition.
3. Communications. The Good, The Bad, and The UGLY
4. Accountability: Themselves and the people the work with.
5. Learn to fail ... more

Human Resources

Leadership Qualities

May 5, 2012

Mel Kleiman and 1 other person answered this question

What is the best way to get an interview with a CEO who doesn't respond to a written solicitation?

First come up with a list of at least 5 reasons why the CEO should give you an interview. What is in it for him or her.
Second look to see if you know anyone who knows the CEO. In today's world that is pretty ... more

Human Resources

C-level Management

May 5, 2012

Mel Kleiman and 7 other people answered this question

What is the first step to hire the right employees?

First step always in hiring is to figure out what you need.
The number one thing you take to the grocery store is a list. When you shop without a list you do 5 things.
1. Buy things you don't need.
2. Forget something you ... more

Human Resources

May 4, 2012

Steve Young selected a best answer for

Who is ultimately responsible for your company's sales - your sales manager or your salespeople?

Revenue Achievement

Sales Management

May 4, 2012

Mel Kleiman and 4 other people answered this question

How do you adhere to individual learning differences when training employees ?

Different approach to answering the question. Most new jobs have a steep learning curve because of this one of the key questions that we build into new employee onboarding is asking new employees how they learn best.
Many time you have to explain what you ... more

Human Resources

Talent Management

April 30, 2012

Mel Kleiman and 33 other people answered this question

If you can't give an employee a raise, what are other ways to reward them?

I answer the question earlier but after rereading all of the suggestions. It comes back to a list of the things that have proven more valuable to employees than money. (Just remember in most case money is not a motivator but lack of fair compensation ... more

Human Resources

Employee Engagement

April 27, 2012

Mel Kleiman and 11 other people answered this question

What are the most effective sales techniques and what are some alternatives to cold calling?

There should never be a cold call. It may be semantics but every call is a prospecting call.
In cold calling you either win or loose and in most cases you loose.
In prospecting calls you never loose. You just determine that someone is a ... more

April 27, 2012

Mel Kleiman and 7 other people answered this question

What do you think businesses will need to do to thrive in the next decade?

It will not be the big who eat the small or the fast who beat the slow.
It will be those companies that are focused and flexible that will beat the unfocused and the infelixble. more

General Management

Business Planning

April 26, 2012

Mel Kleiman and 17 other people answered this question

What tips do you have to grow your business on a tight budget?

Here is a little different approach. If you have a message that would be interesting to specific group of people such as an association, rotary group, are an educational message to your clients. Develop a presentation that does not sell your product as much as ... more

April 24, 2012

Mel Kleiman asked a question

What ideas or things do you do make Outlook more efficient?

Information Technology

Personal Productivity

Time Management

April 24, 2012

Mel Kleiman and 3 other people answered this question

Productivity: What tools or strategies have you successfully implemented to create an extra hour in your day?

Two things that have helped me be more productive.
1. I have created a Not To Do List. If I have not done something in a week that is on my To Do List. I move it to the Not To Do List. This either ... more

Productivity Tools

Time Management

April 23, 2012

Mel Kleiman and 9 other people answered this question

What are some key "red flags" to look for when interviewing candidates for regional sales?

If would be helpful if you could give a little more information about what you are looking for.For example are you hoping to hire someone from a competitor, someone who has called on your client base but not selling a competitive line, or someone who ... more

Human Resources

April 17, 2012

Mel Kleiman and 9 other people answered this question

Should there be a universal definition and method for measurement of employee engagement?

Great question Jason. It will be interesting to see the answer you get. Personally I think the best research that has been done in the field is the original work by Gallup Polls where they developed the 12 questions to measure engagement. Everything I have ... more

General Management

Human Resources

Employee Motivation

April 17, 2012

Mel Kleiman asked a question

How does Focus come up with the point rating on contributors?

Focus Rating System

April 17, 2012

Mel Kleiman and 3 other people answered this question

Are sales commissions included in payroll taxes?

Simple answer is yes.. I am wondering where he came up with the 40% figure though. more

Sales Commission

April 13, 2012

Mel Kleiman and 17 other people answered this question

Is there any value to churning your existing talent base just to get some new energy in the company?

Here is an article I wrote a while back that talks about why managers need to always be looking and retaining top talent.
MEDIOCRITY IS EASY
by Mel Kleiman
Certified Speaking Professional &
President of Humetrics
Do you do your utmost to be recognized as ... more

Human Resources

Corporate Culture

Employee Engagement

April 12, 2012

Mel Kleiman and 7 other people answered this question

What are some tips for writing an effective cover letter that will lead to an interview?

Little different approach. Before you write the cover letter or even start looking for that new job come up with a list of 10 reason that a company or a specific company should and would want to interview and hire you. If you can not ... more

Human Resources

April 12, 2012

Mel Kleiman and 2 other people answered this question at this roundtable

Finding Fit: Candidate Selection, Rejection & Communication [4/10 @ 4 pm]

What are some of the major mistakes organizations make when communicating selection/process status to candidates?

1 They don't have a process.
2. If they have a process they don't tell the applicant what it is.
3. They don't follow the process more

Human Resources

April 12, 2012

Mel Kleiman and 27 other people answered this question

Best practices for gaining confidence as a public speaker?

Lessons learned from 25 years of public speaking.
1. If you need slides to remember what you are going to say you aren't prepared.
2. Practice, Practice, Practice.
3. In most cases don't be canned be planned.
4. Remember it is not about what you ... more

April 10, 2012

Mel Kleiman asked a question

As an employer imagine you were limited to asking only one question in the hiring process what would it be?

Human Resources

Interview Questions

April 10, 2012

Mel Kleiman asked a question

What are the main differences you've observed from different generational groups working together?

Human Resources

Corporate Culture

Following 5 Topics

General Management

Human Resources

Talent Management

Following 17 People

Followed by 63 People

Knowledgeable in 93 Topics

Human Resources

#5 of 1481

Talent Management

#4 of 470

#5 of 339

#7 of 356

#9 of 466

Career Development

#3 of 311

#1 of 47

#1 of 77

#286 of 2984

#214 of 2156

#6 of 105

Personal Branding

#1 of 43

General Management

#101 of 1194

Corporate Culture

#4 of 74

#34 of 466

Company Culture

#10 of 151

#145 of 1429

#136 of 1456

#6 of 126

Hiring Practices

#2 of 39

#4 of 48

Social Networking

#7 of 125

#26 of 234

Employee Relations

#1 of 41

Information Technology

#331 of 2263

Employee Engagement

#22 of 175

#9 of 66

#13 of 103

Global Leadership

#4 of 45

Customer Service

#156 of 785

#20 of 116

Sales Management

#100 of 522

#3 of 20

#4 of 25

Employee Motivation

#6 of 30

#7 of 30

#10 of 80

Business Intelligence

#55 of 246

#109 of 480

#192 of 822

#2 of 22

#19 of 87

#164 of 508

#11 of 47

Customer Service Development

#7 of 20

#9 of 24

Social Customer Service

#9 of 31

Interview Questions

#10 of 37

#17 of 46

#16 of 53

#54 of 137

#10 of 25

#11 of 28

Executive Leadership

#9 of 36

Public Relations

#72 of 155

Entrepreneurship

#78 of 159

Customer Experience

#75 of 160

#82 of 172

#76 of 180

#111 of 244

#259 of 519

#56 of 112

#66 of 142

#55 of 123

#186 of 372

#360 of 749

#13 of 20

#14 of 21

Succession Planning

#18 of 24

#17 of 24

#19 of 25

#21 of 33

Employee Communications

#18 of 37

Performance Review

#25 of 41

#20 of 41

Social Media Strategy

#31 of 57

#62 of 80

#65 of 90

#51 of 100

Customer Experience Management

#91 of 103

#178 of 220

#208 of 386

Social Business

#210 of 386

Employer Branding

#21 of 24

#27 of 31

#35 of 38

#26 of 27

#34 of 38

Financial Markets

#51 of 57

#80 of 84

#70 of 88

Customer Loyalty

#110 of 120

#278 of 290