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Michael Krigsman

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CEO, Asuret Inc.

1852 points

Michael Krigsman is a recognized authority on the causes and prevention of IT failures and one of the most prolific writers in the world on this topic.

Michael is frequently quoted in the press on IT and related CIO issues ...

Michael Krigsman is a recognized authority on the causes and prevention of IT failures and one of the most prolific writers in the world on this topic.

Michael is frequently quoted in the press on IT and related CIO issues. He is considered an enterprise software industry "influencer" and provides advice to technology buyers, vendors, and services firms.

Michael is CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. Asuret's suite of software tools improve the success rate of enterprise software deployments by quantifying and measuring governance issues that cause most project failures. Michael led the research effort underlying Asuret's model of collective intelligence and its practical application to reducing IT failures in consulting environments.

Michael writes the popular and respected blog, IT Project Failures, for ZDNet.

Michael also writes thought leadership analyst reports for IDC.

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WEB: ZDNet Blog

Michael Krigsman is speaking at this roundtable

Dec. 6, 2011

ERP: A Year in Review and Predictions for 2012

Information Technology

Michael Krigsman is now following Barry Schaeffer and 1 other person

Nov. 16, 2011

Michael Krigsman and 8 other people answered this question

Nov. 14, 2011

Where are there reports that validate the frequent assertion that 65%+ of major IT projects fail?

There are many, many studies of IT failure out there. The results range all over the map but, in general, failure rates tend to hover between 30-70 percent. However, it's always important to keep in mind that definitions of failure are not always clear -- ... more

Business Intelligence

Project Management

Michael Krigsman and 4 other people answered this question

Oct. 26, 2011

How do we best apply lean to IT project management in a service oriented government agency?

Margaret, It would be helpful for you to define "lean" in your particular environment. In plain English and with no buzzwords, what are you actually trying to accomplish. Simplifying your question will help attract more answers. more

Information Technology

Lean Management

Michael Krigsman and 11 other people answered this question

Sept. 30, 2011

ERP Trends: What the top ERP trends to watch in 2011?

You raise an important point -- in the end, the most important thing is value the customer receives from the systems. We all know about projects that were delivered on-time and budget, but provided little benefit to the business.
At the same time, that does mean ... more

Michael Krigsman and 2 other people answered this question

Sept. 30, 2011

What strategy should project management use in a project if one provider went bankrupt?

If the technical services company goes out of business, then without question the goal must be to retain the resources who know the project. Given that, sounds like your approach was exactly right! more

Information Technology

Project Management

Records Management

Michael Krigsman asked a question

Sept. 29, 2011

Is IT governance related to innovation or only project control?

Information Technology

Michael Krigsman and 7 other people answered this question

Sept. 29, 2011

Why do many ERP customers under-invest in training and change management?

Bob, thanks for sharing your perspective as a software provider. I especially liked your point about the need to absorb professional services to ensure the business relationship is done right. Speaks well for your company! more

Enterprise Resource Planning

Organizational Change Management

Michael Krigsman and 2 other people answered this question

Sept. 28, 2011

Do customer experience management projects present special challenges for project managers?

Certainly from a project management perspective, the clearer the goals the easier it is to achieve them. But I am particularly interested in why you think the cultural and change mgt dimensions of CEM projects are particularly difficult? Thanks! more

Customer Service

Michael Krigsman asked a question

Sept. 28, 2011

Does the cloud itself drive business innovation?

Information Technology

Business Transformation

Cloud Computing

Michael Krigsman and 5 other people answered this question

Sept. 28, 2011

What are the hidden costs when migrating from on-premise to cloud computing?

Bill, thanks for the insightful answer!
Software vendors and analysts often say that the value of cloud lies in how it enables new capabilities, such as mobile, reduced infrastructure, and so on. Some of these presumably lead to innovation, while others improve efficiency.
What is your view ... more

Information Technology

Cloud Computing

Enterprise Software

Michael Krigsman and 2 other people answered this question

Sept. 28, 2011

When it is time to change enterprise software vendors?

The consensus seems to say, don't ever change enterprise vendors unless you absolutely must. Given the disruption changes cause, that makes sense. It also explains why enterprise vendors do everything possible to maximize lock-in and ensure the ongoing revenue that comes from service and support. more

Information Technology

Michael Krigsman asked a question

Sept. 28, 2011

Is the new Kindle Fire useful in the enterprise?

Information Technology

Enterprise Software

Michael Krigsman and 3 other people answered this question

Sept. 26, 2011

Can ERP software help businesses overcome the effects of the recession?

At its core, ERP enables a company to be more efficient. When implemented strategically, ERP also involves business process changes that can make an organization more innovative.
In practice, however, merely installing software will not dramatically change how a company innovates, drives new and better strategy, ... more

Business Finance

Michael Krigsman answered this question

Sept. 26, 2011

How do you find an ERP system integrator who can deliver value beyond technical skills?

These are great answers if the software is for accounting and financials. What about other areas of the business -- how can ERP buyers weed out technical consultants who talk about business value but cannot actually deliver? more

Enterprise Resource Planning

Enterprise Software

Michael Krigsman answered this question

Sept. 26, 2011

What can a project manager do when they learn a contractor is in a conflict of interest situation?

The project manager should first define the nature and severity of the conflict of interest.
Perhaps the conflict is very mild - for example, the contractor's cousin works for a competing firm. In this case, there may not be an issue. At the other extreme, ... more

Human Resources

Information Technology

Contractor Management

Michael Krigsman and 2 other people answered this question

Sept. 25, 2011

Can fixed-price projects protect against ERP project failures?

Barry, you offer a reasonable perspective on fixed price procurement. However, isn't it also true that fixed price can align the vendor more closely to the client's needs? This requires working in good faith with a vendor to plan the project carefully up front, which ... more

Enterprise Software

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