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Michael Schmier

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Product, Marketing, and Customer Experience Professional

1626 points

I am a business professional experienced in designing and managing online applications, communities and enterprise tools

Michael Schmier and 6 other people answered this question

Oct. 11, 2011

How does Klout scoring work?

I think this used to be more specific back when I posed this. Looks like it's become more vague over time ;-) more

Michael Schmier and 2 other people answered this question

Oct. 6, 2011

Apple fanboys and fangirls, did you just lose a little faith in Apple's ability to innovate?

Caty and Robert, I guess my concern is not around Apple's incremental product innovation but they next time they have take a major step or a major risk. I guess Tim Cook will have to take up that mantel. more

Information Technology

Michael Schmier recommends this answer by Robert Keahey

Oct. 6, 2011

What were the critical decisions Steve Jobs made that turned Apple around?

Accepting $150 million from Microsoft in 1997. Many will argue that this amount was not significant enough to turn Apple around, but I argue that without it and Microsoft's agreement to offer the Office suite on the Mac for the next five years gave Apple ... more

Information Technology

Michael Schmier and 26 other people answered this question

Oct. 6, 2011

What is the one business characteristic that you would like to mimic of Steve Jobs?

First, his ability to bet (and win) that his product intuitions were exactly what consumers wanted - even if consumers themselves didn't know what they wanted! Second, is ability to inspire loyalty among his employees (despite having a reputation of being somewhat harsh). more

General Management

Michael Schmier asked a question

Sept. 29, 2011

Any good resources out there to study trends in connected TV?

Information Technology

Michael Schmier asked a question

Sept. 16, 2011

A product manager's dilemma: Evolution or revolution?

Information Technology

Product Development

Product Management

Michael Schmier is now following Lei Han and 2 other people

Sept. 6, 2011

Michael Schmier recommends this comment by Kelly Craft

Aug. 31, 2011

Introducing the New Focus.com

Congratulations all around. And I'm especially glad we still have Caty here with us.

Customer Service

Human Resources

Michael Schmier and 1 other person answered this question

Aug. 29, 2011

What are your tips for negotiating a salary when taking a new role?

1. Let the employer go first. Let them make an offer. Before you respond, have them justify the compensation. For example, after they make the offer, you reply "So you think this position is worth . . . . " See what they say. Draw ... more

Human Resources

Career Development

Michael Schmier asked a question

Aug. 24, 2011

For online advertising sales reps out there, what are your top 3 requirements to be able to sell?

Michael Schmier asked a question

Aug. 24, 2011

When is it worth doing more than just Google AdSense to drive advertising revenue on your web site?

Internet Advertising

Michael Schmier and 2 other people answered this question

Aug. 15, 2011

Why do you choose to "like" a brand on Facebook?

It's because I value the "content" that is inserted in my feed. I usually find the content interesting or helpful. For example, I follow the Denon brand page on Facebook. Not only do they announce new products but they also provide discussion of interesting features ... more

Social Business

Michael Schmier recommends this answer by Patricia McCann

Aug. 15, 2011

What do you think successful people do that others don't?

To laugh often and much
To win the respect of intelligent people and affection of children
To earn the appreciation of honest critics and endure the betrayal of false friends
To appreciate beauty
To find the best in others
To leave the world a bit ... more

General Management

Human Resources

Michael Schmier asked a question

Aug. 12, 2011

Looking for recommendation on top outsourcers for email support?

Customer Service

Email Marketing

Michael Schmier recommends this answer by Chris Selland

Aug. 7, 2011

POLL: Klout is a legitimate metric of online influence (Agree or Disagree)

Agree with Sarah and Michael - Klout is far from perfect, but it exists and, until something better comes along, it is as 'legitimate' as people make it.
Is it perfect? Certainly not. We are at the very early stages of influence scoring but the ... more

Michael Schmier recommends this answer by John Beidle

Aug. 5, 2011

Doing some temporary consulting - is it worth setting up my own company?

Yes, I would. You never know how long your consulting career will last in this economy.
Set up an LLC in the state you reside in. There will be no tax advantages to setting up an LLC in another state since you are subject to your ... more

General Management

Entrepreneurship

Michael Schmier answered this question

Aug. 4, 2011

As a customer (buyer), what has been your single BEST customer experience?

Here are my best experiences:
- Buying clothes at Nordstrom
- Buying an iMac at an Apple Retail Store
What contributed to the experience:
- I had their 100% attention during the sales process
- They answered all my questions, were knowledgable, were respectful
- The transaction was easy and hassle ... more

Customer Service

Customer Experience Management

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