Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content

July 20, 2011
Michael Wu PhD
and
1 other person
answered this question at this roundtable
Understanding Social CRM
[7/25 @ 11 am]
How does social media monitoring play into social CRM?
Social CRM is about understanding your customers and engaging them in a way that is mutually beneficial (i.e. value co-creation). The first step of understanding your customer is to listen. That is where social media monitoring plays into social CRM, because it lets you listen ... more
March 23, 2011
answered this question









