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Michelle LeBlanc

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Social Media Strategist, IIR USA

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I am a Social Media Strategist at at IIR USA with a background in media and marketing. I blog and tweet on marketing, social media, branding, design, customer service and project management.

Aug. 3, 2011

Michelle LeBlanc is now following Alison Clancy and 2 other people

Aug. 3, 2011

Michelle LeBlanc recommends this answer by Alison Clancy

Are there any good hashtag chats for project managers or business analysts?

I use #pm and #pmot, which does stand for Project Managers On Twitter. Great hashtags to follow! more

Information Technology

Business Analysis

July 27, 2011

Michelle LeBlanc recommends this answer by David Baker

What are easy ways for small businesses to (almost) instantly improve customer experience?

Talk with employees. They usually know what to do. As a management consultant, I get my best ideas by just talking to people involved in the trenches!
The only time that doesn't work is if you have a bad culture, in which case the employees won't ... more

Customer Service

Customer Experience

Following 3 Topics

Customer Experience

Customer Service

Following 3 People

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