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Mikael Blaisdell
Analyst,
mb&a inc - The HotLine Magazine
20 points
Mikael Blaisdell is the premier voice in the SaaS/Cloud sector on the strategy, process, people and technology of customer retention and success. Drawing upon the experience of more than 30 years in the support/service field, he provides a ...
Mikael Blaisdell is the premier voice in the SaaS/Cloud sector on the strategy, process, people and technology of customer retention and success. Drawing upon the experience of more than 30 years in the support/service field, he provides a range of consulting services for customer relationship architecture and retention to organizations of all types and sizes. Publisher of The HotLine Magazine, Mikael's vision and commentary about how companies can optimize customer relationships is read in over 120 countries around the world, and is translated into more than a dozen languages.
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June 6, 2011
Mikael Blaisdell
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What percent of a SaaS business' revenue comes from subscriptions vs. other?
There are around eight different revenue conduits in the SaaS/Cloud business model. Startup SaaS companies will tend to begin with just using the subscription conduit, and then add professional services (customization), implementation and Support to the mix. They may also extend into various forms of ... more
Nov. 30, 2010
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Oct. 4, 2010
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