Min Ma

Jun2008/Now HSBC
Position: Analyst, Customer Analytics
Supervisor： VP, Customer Analytics
Project information:
Currently, Mars is an analyst in the field of customer analytics at ASP MKT DH team ( Asian & Pacific Marketing Development House, Central Analytics Team ) , which focus on customer knowledge and customer relationship management analytics.

To ensure cost effective marketing services with high quality standard.

To provide professional service under ASP MKT supervision, including
Pre-campaign analysis
Customer contact list generation
Campaign performance tracking & evaluation
Campaign fulfilment support

To provide a dynamic and user-friendly front-end to enable efficient report generation and simple analyses at customer / account / transaction levels for relevant insights on business opportunities and core focuses.

To develop, review, standardize and automate MIs/reports for effective card portfolio tracking to support business focus and priorities for decision-making.

Jun2006/Jun2008 Accenture (SH) GZ Branch
Position: Software Engineer / Senior Programmer
Supervisor： Project Manager
Project information:
Mars served at Accenture(SH) GZ Branch, System Integration & Technology workforce, application development off-shore team. Client is a world leading Insurance company. Our team is dedicated to collaborate with client’s IT department, providing application development / maintenance service for current Insurance systems, which include problem solving, impact analysis and new products set up and develop new systems.

Responsibility：
Understand client’s business objectives and work closely with other team members to define business requirements.
Perform impact analysis and develop functional and technical design.
Prepare detailed design specifications.
Coach programmers and deliver coding with quality.
Ensure software quality by appropriate testing and participate in quality assurance activities.
Support user testing and other system rollout activities.
Follow project defined process
Is consistent in what he says and does
Creates an environment where team members can ask for help
Is accessible and approachable
Has a regular discussion with team member

Client Industry: Insurance(Prudential)
Computer Language: VB6.0, Informix 4gl 7.30, sql, shell script
Tools: crimson editor, Fterm, VB6.0
Database: Informix server 7.31, Informix server 10
Report: crystal report, Xerox (VI editor, VIPP)
Project management tools: Lotus notes (tickets system), Global Delivery Dashboard, PSP
OS: Solaris 8, WinXP, Win2000
Version Control: VSS, Clear Case
Workstation: remote desktop
Process: Accenture Application Maintenance Methodology, certificated CMMI-5
Security: certificated BS7799
Work language: English
Communication method: Email, IM, Tel-meeting
Service evaluation：Service Level Agreement , SV, EV, AV

Achievement: Meet SLA
Set up good relationship with clients
Corllborate with colleagues, Pass CMMI-5,PCMM-5,BS7799 auditing

Reference:Zeng Yitao Relation with reference：Colleague


Apr2005/Jan2006 DCampus
Position: Software Engineer
Supervisor： Project Manager

Responsibility:
UR analysis, design, coding, testing
Technology: Java, JSP, Servlet, EJB, JDBC, UML, MVC model, SQL, XML Standard, XSL, Velocity, Unix Scripts
Database: Sybase Oracle
OS: Solaris WinXP
Client Industry : Government，Enterprise，Education
Reference: Zou Du Relation with reference：supervisor