Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Monica Van Leer
Marketing Communications Specialist,
M5 Networks
0 points
Manage and create content for M5 marketing initiatives including product marketing collateral, social media, and support documentation.
May 31, 2011
answered this question
Had the exact same experience calling my health care provider yesterday.
Automated phone systems should never be a replacement for good customer service, and the key to making sure they are useful is to design them to make your customer's day easier not your's. I've seen ... more