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Myra Golden
Customer Service PR Consultant,
Myra Golden Media
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As a customer service and public relations consultant, Myra Golden helps brands build value by giving them systems for listening, engaging, and better serving customers in daily interactions and across social media. Considered one of the pioneers for leveraging social ...
As a customer service and public relations consultant, Myra Golden helps brands build value by giving them systems for listening, engaging, and better serving customers in daily interactions and across social media. Considered one of the pioneers for leveraging social media for customer service, she has helped hundreds of companies design and implement a comprehensive social media strategy for listening to and getting involved in online conversations about their brands. Myra has designed and implemented customer relations programs for such clients as Verizon Business, McDonald’s, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
Myra’s passion for customer service distinction stems from more than 15 years of serving customers, including her work as the Global Head of Consumer Affairs for an international car rental company. Her experience and training (she holds a Bachelor of Arts in Psychology and a Master of Human Relations, both from the University of Oklahoma) has given her the unique ability to develop critically acclaimed systems for earning rock-solid customer loyalty and enhancing an organization’s reputation with consumers by creating a culture of creating warm experiences, developing an aggressive customer recovery strategy, and designing a social media strategy.
Myra is known to “bring it” in her entertaining, highly interactive and memorable keynotes and training sessions. Whether Myra is presenting to an audience of thousands, training a few dozen, or broadcasting a live webinar on 4 continents, her goal is to leave audiences with a beyond WOW impression through relentless preparation for the event and relevant and fresh content.
She is co-author of Beyond WOW, creator of 5 customer service video training suites, including the Golden Method for Complaint Resolution, and founder of CallCenterWebinars.com, an e-Learning company that provides customer service training for many of the nation's Fortune 500 companies.
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Myra’s passion for customer service distinction stems from more than 15 years of serving customers, including her work as the Global Head of Consumer Affairs for an international car rental company. Her experience and training (she holds a Bachelor of Arts in Psychology and a Master of Human Relations, both from the University of Oklahoma) has given her the unique ability to develop critically acclaimed systems for earning rock-solid customer loyalty and enhancing an organization’s reputation with consumers by creating a culture of creating warm experiences, developing an aggressive customer recovery strategy, and designing a social media strategy.
Myra is known to “bring it” in her entertaining, highly interactive and memorable keynotes and training sessions. Whether Myra is presenting to an audience of thousands, training a few dozen, or broadcasting a live webinar on 4 continents, her goal is to leave audiences with a beyond WOW impression through relentless preparation for the event and relevant and fresh content.
She is co-author of Beyond WOW, creator of 5 customer service video training suites, including the Golden Method for Complaint Resolution, and founder of CallCenterWebinars.com, an e-Learning company that provides customer service training for many of the nation's Fortune 500 companies.
