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Myron Flouris

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BDM, Data Communication

28 points

Current Position:
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Business Development Manager at DATA COMMUNICATION

Past Positions:
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ISV Engagement Manager at Microsoft Hellas
Community Development Manager at Microsoft Hellas
Co-founder & Sales Manager at Fmedia Informatics

Education
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Ethnikon kai Kapodistriakon Panepistimion Athinon
Ionideios Model High School

March 28, 2011

Myron Flouris and 27 other people answered this question

Best practices for gaining confidence as a public speaker?

Unlike many people think, being successful public speaker is NOT a matter of "natural talent" (though it helps). Instead, it is the outcome of hard work in terms of preparation and deep knowledge of the subject, which is the cornestone to gaining confidence.
As for ... more

Nov. 8, 2010

Myron Flouris and 9 other people answered this question

What are the challenges in implementing CRM in small businesses?

From my experience, there's a series of tough challenges in small businesses that may jeopardize a CRM project implementation, if not taken into serious consideration;
1. One of the toughest, I agree, is the lack of well-defined business processes. It's typical for people in SBs to ... more

Customer Service

Oct. 19, 2010

Myron Flouris and 34 other people answered this question

CRM adoption: How do you get sales reps to use your CRM system?

Dan,
This is really a tough question esp. since we don't have background info. End user adoption is certainly the most difficult challenge for all CRM projects and the most common failure reason.
What I generally advise my customers to avoid the adoption pitfall is to focus ... more

Oct. 19, 2010

Myron Flouris and 15 other people answered this question

What are the most common CRM implementation mistakes?

In simple words;
1. Know and agree on the business imperatives and the project scope.
2. Make sure you have executive sponsorship at top level
3. Keep it simple - as few screens, clicks, typing, etc. as possible. Offer comprehensive dashboards and relevant only data to anyone.
4. ... more

Oct. 7, 2010

Myron Flouris and 7 other people answered this question

What pricing should I expect for a CRM with a 5 user license?

Hi,
The approaches above are mostly describing generic CRM solutions. If this is your point, then you have many options ranging from 0 to $30-$70 per user per month for a SaaS (hosted) CRM model. For example, EnterpriseWizard offers an unlimited free version of their generic ... more

Oct. 5, 2010

Myron Flouris and 4 other people answered this question

Small business customer relationship management strategy.

A story with moral:
Last year, our company deployed a solution based on Microsoft CRM to a small accounting firm. We were surprised (even us...) to see such a small office - a team of no more than 3-4 people - investing to a CRM system ... more

Customer Relationship Management Strategy

Small Business Customer Relationship Management

Sept. 22, 2010

Myron Flouris and 7 other people answered this question

What CRM vendors offer the most seamless Microsoft Outlook integration/plugins?

Hi,
The requirement "CRM system with very tight integration with Microsoft Outlook - keeping out Dynamics CRM" is very much similar to "making an omelet without using eggs", especially if you see the upcoming version of Dynamics.
The vast majority of CRM vendors do support Outlook synchronization ... more

July 21, 2010

Myron Flouris and 22 other people answered this question

Why do IT and lines of business have so much tension?

I think, in just a few lines, Steve accurately described the situation; For a series of reasons (sometimes valid and others not), the IT is perceived as a cost center trying to grab a lion's share of the budget, just to bring off long established, ... more

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