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March 5, 2012

April 6, 2011
Naimah Fuller
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How to identify customer dissatisfaction on a daily base?
Eric - I totally agree with this approach to monitoring customer satisfaction. The use of automated mini-surveys over the phone are very effective in prompting employees to deliver excellent customer service. I have not seen any data as to how effective this method is for ... more
April 5, 2011
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April 5, 2011
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