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Nick Hubbuch

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20 points

April 17, 2011

Nick Hubbuch and 44 other people answered this question

What is more important: to resolve a complaint quickly or to acknowledge it quickly?

As I view this question regarding which is most important acknowledgement or resolution quickly, I have to say that both are equally important. We are dealing with users who have jobs to complete and when they are impaired by issues that prevent them from meeting ... more

Customer Service

Social Customer Care

March 23, 2011

Nick Hubbuch recommends this answer by Andrew Baker

What do you think of Reddit's announcement that they're going to cut back on use of Amazon cloud?

Brielle,
This is hardly an indictment of the cloud on a whole. It *is*, as Alaric points out, a reminder that neither cloud nor any other single technology will (by itself) save us from issues. New technologies provide the facilities to overcome issues, while introducing new ... more

Information Technology

Cloud Computing

Feb. 28, 2011

Nick Hubbuch asked a question

Thoughts regarding Charging Customers for paper invoices if they don't convert to Online Billing

Customer Service/billing

Feb. 14, 2011

Nick Hubbuch recommends this answer by Chris Selland

Is cloud game-changing and fundamentally disruptive?

Without question - yes.
John Hagel and John Seely Brown published a piece in Financial Times just yesterday that does a good job describing how Cloud will impact IT and how organizations operate - see http://www.ft.com/cms/s/0/53e275ca-3563-11e0-aa6c-00144feabdc0.html#axzz1Dh6C... (note - free registration required).
In brief, Cloud architecture allows enterprises ... more

Information Technology

Cloud Computing

Innovation Strategies

Feb. 11, 2011

Nick Hubbuch recommends this answer by Mark Herbert

Would you hope for a mediocre employee to quit rather than face the unpleasant task of termination?

Christine,
The research I have seen on engagement says that people who are actively disengaged (read poor performers and unhappy) are not any more inclined to leave than people who are engaged! They quit and stay.
Leaving someone in place with the hopes that they ... more

Human Resources

Business Ownership

Employee Management

Feb. 11, 2011

Nick Hubbuch recommends this answer by Mark Herbert

Employer has refused to agreed upon severance by not making payments, because WC Claim Filed?

Howard,
This is an interesting one. The usual exclusions from Title 7 claims specified in the agreement may well not apply especially depending upon what State you are in and who provides the WC insurance. I have had claims go against us even though there ... more

Human Resources

Feb. 9, 2011

Nick Hubbuch and 12 other people answered this question

How do you respond to "That's not how we do things around here"?

I also agree with Andrea when you first begin a new job you need to learn the position and the lay of the land. How similar things are done obviously changes from one company to another, and usually there is a reason for the new ... more

General Management

Innovation Strategies

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Customer Service

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