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nick poulos
CEO,CFO,VP,Director,
chrysalis marketing, llc
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B2B CRM, LOYALTY & CEM Master, public speaker, author & blogger: customer-based & customer-focused strategy,CRM road-map creation,Company Reputation management, office of program manager: we have decades of experience in all elements of performance management, B2B focus, deep skills and experience in ...
B2B CRM, LOYALTY & CEM Master, public speaker, author & blogger: customer-based & customer-focused strategy,CRM road-map creation,Company Reputation management, office of program manager: we have decades of experience in all elements of performance management, B2B focus, deep skills and experience in integrated data-based marketing and sales; marketing communications, customer insight, business intelligence, segmentation,social media, sales training and change management.
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call centers, channels, direct and in-direct sales personnel,
WEB: blog
Jan. 26, 2011
nick poulos
and
3 other people
answered this question
What is 'churn management'?
I think some of the best work on "Churn management" begins by re-conceiving your business: the value of your company is the sum of all of the profits and losses of all of the customers with whom you do business. Not a formal nor "pretty" ... more
Jan. 21, 2011
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