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Norma Huibregtse
Customer Experience Strategist,
Captivated Customers LLC
10 points
I am a Customer Experience Strategist and owner of Captivated Customers. We help small businesses in the retail and service industries to attract, connect and engage their customers to improve customer loyalty, increase profits and drive more sales.
Norma Huibregtse
and
3 other people
answered this question
July 7, 2011
How can an organization strive to make the customer experience similar across different channels?
One customer we are forgetting is the internal customer - your employees. When they are engaged and understand the mission/vision from the top down, you will build a culture that "speaks' the same language across the different channels. more
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June 22, 2011
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June 1, 2011
