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Oliver Lacroix
Dec. 17, 2010
Oliver Lacroix asked a question
What can be done to reduce stress levels in my call center?
Customer Service
Human Resources
Sales
Angry Customers
4 more topics
6 Answers • Answer this question
Oliver Lacroix
Dec. 10, 2010
Oliver Lacroix asked a question
Should we conduct psychological training for our customer service team?
Customer Service
Human Resources
Customer Service Reps
Customer Service Training
3 more topics
2 Answers • Answer this question
Oliver Lacroix
Nov. 5, 2010
Oliver Lacroix asked a question
How does your customer service department approach innovation, ideas and R&D?
Customer Service
Sales
Call Center Solutions
Contact Center Solutions
4 more topics
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Oliver Lacroix
Oct. 26, 2010
Oliver Lacroix asked a question
If we keep records of chat sessions between customers and agents, do we have to tell the customer?
Customer Service
Information Technology
Sales
Contact Center Productivity
2 more topics
4 Answers • Answer this question
Oliver Lacroix
Jan. 14, 2010
Oliver Lacroix asked a question
How can I make a request for change?
Customer Service
General Management
Management
1 Answer • Answer this question

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