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Paul Korzeniowski

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Blogger, Freelance Writer

179 points

In writing for a variety of business, energy, computer, and technical publications, I generate my own story ideas and have sufficient resources to produce quality, hard-hitting, lively content. In my career, I have had more than one million words published ...

In writing for a variety of business, energy, computer, and technical publications, I generate my own story ideas and have sufficient resources to produce quality, hard-hitting, lively content. In my career, I have had more than one million words published in a wide variety of online and print media. My work has appeared in numerous publications, including EnergyBiz, Business 2.0, CRMBuyer, DestinationCRM, Information Week, IT Managers Journal, Internet Evolution and Investors Business Daily. My areas of expertise include Green IT, cloud computing, CRM, VoIP, social networking, security, and data center technology. I have also moderated and been a speaker at a number of webinars for Focus and United Business Media and sponsored by companies, such as AT&T, Cisco, IBM, and Quest.

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Paul Korzeniowski and 6 other people answered this question

Oct. 18, 2011

Is Cloud Computing a technology driven wave or a business lead wave of change?

You can’t really have one without the other. There have been plenty of good technologies that failed because they offered no business value. There have also been plenty of business cases that went kaput because the underlying technology was not in place.
In reality, the industry ... more

Information Technology

Cloud Computing

Innovation in IT

Paul Korzeniowski and 7 other people answered this question

Oct. 18, 2011

Reading email on mobile: how important is it that it looks good?

Interesting question. I think there is a bit of generational bias in the answers. My take is the post 35 group is interested in how it looks, both from an aesthetic as well as a grammatical perspective. The younger employees are much looser are not ... more

Email Marketing

Paul Korzeniowski and 14 other people answered this question

Oct. 6, 2011

Does your company require employees to respond to email after hours?

Steve mentions that firms try to keep work and personal time separate. With some many folks working at home now and so many communication options, I am not sure if that is possible anymore. I wonder if answering email at night or on the weekend ... more

Information Technology

Paul Korzeniowski and 52 other people answered this question

Aug. 7, 2011

How much does correct spelling and grammar matter when blogging?

Charles,
You bring up a good point. There has been a distinct change in how English is taught and the relative value of proper spelling and grammar. For the past two decades, there has been a movement to deemphasize grammar and spelling, and much of it ... more

Paul Korzeniowski and 5 other people answered this question

Aug. 5, 2011

What are the best web conferencing products for SMBs?

The three best known offerings are Cisco’s WebEx, Citrix’s GotoMeeting, and Microsoft’s Livemeeting. These services are available directly from the vendors as well as from a variety of resellers. They were originally designed for large enterprises and may and may not meet the needs of ... more

Information Technology

Communication System

Communications Infrastructure

Conference Calls

Paul Korzeniowski and 1 other person answered this question

July 12, 2011

IT Managers - What is the biggest challenge you face right now? Is it part of a greater trend?

Mobility has become the watchword in today’s business. Employees are no longer shackled to a desk from 9:00 to 5:00 every day. They are up and about, collaborating with teammates, consulting with customers, and corroborating with partners. To complete these tasks, they need immediate access ... more

Information Technology

Paul Korzeniowski and 1 other person answered this question

July 7, 2011

Whose data is it?

Ah, the conundrum of who owns what and what can be done with it on social networks. Given the nature of those interactions, there seem to be more questions than answers. Businesses are also weighing in on the issue. In some cases, employers are demanding ... more

Information Technology

Paul Korzeniowski asked a question

July 6, 2011

How much interest do you have in mobile video conferencing?

Information Technology

Paul Korzeniowski and 3 other people answered this question

June 28, 2011

Do we need better tools for security in a virtualized world?

Virtualization is one of the reasons why security has become more complicated, but there are others. Traditionally, software and processing tasks resided on specific devices, so it was relatively straightforward what the IT department needed to do in order to monitor access and possible security ... more

Information Technology

Technology Operations Management

Paul Korzeniowski and 5 other people answered this question

June 22, 2011

Does the SMB market have the potential to redefine the cloud vendor landscape?

I would say that the cloud market is going through the typical technical evolution cycle. When new technologies emerge, vendors often focus first on large enterprises because they offer the largest sales and often the highest margins. As the technology matures, it makes it way ... more

Information Technology

Cloud Computing

Paul Korzeniowski and 6 other people answered this question

June 22, 2011

When choosing enterprise software, do you hire independent selection consultants?

Interesting question. My experience is that it depends on the size of the business. Larger organizations tend to take a more disciplined approach to acquiring software. Their needs are more complex, their purchases much larger, and the process takes longer.
Small and medium businesses often ... more

Information Technology

Paul Korzeniowski and 8 other people answered this question

June 20, 2011

Should businesses offer Twitter guidance/training to their public-facing employees?

Yes, they should. Marge offered a very good example about the possible problems that can arise. In many cases, employees treat business information in the same manner as personal information. Some folks share everything (I ordered a tuna melt for lunch) in social network forums. ... more

Information Technology

Public Relations

Paul Korzeniowski and 2 other people answered this question

June 16, 2011

How do you see IT Orgs role changing as SharePoint is becoming a business enablement platform?

Interesting question, one that plays into other trends, like the movement to cloud computing. Traditionally, IT’s job was very hands. None of the underlying elements worked unless a techie put them together. With recent improvements in areas, like automation and Web based programming tools, installation ... more

Information Technology

Paul Korzeniowski and 3 other people answered this question

Jan. 14, 2011

Who are the top green IT thought leaders and influencers to track in 2011?

Green IT now is becoming like cloud computing, a term that all vendors seem to be embracing, but using in a self-serving manner. Consequently, its definition has become a bit nebulous. It can involve at least three different elements: recycling, energy conservation, and energy management. ... more

Information Technology

Paul Korzeniowski and 3 other people answered this question

Nov. 3, 2010

What are the advantages of IP PBX?

That depends on where you are coming from. If you have a seven, eight, or nine year old PBX or key systems, the advantages would be similar to buying a modern server versus one from that era. The new products are more powerful, easier to ... more

Information Technology

Paul Korzeniowski and 6 other people answered this question

Nov. 3, 2010

What's the difference b/t what customers say is important and what actually drives their behavior?

A couple of factors drive new purchases. My take is bit different from yours. I think that customers are quite cost conscious and price is usually close to (often at) the top of the decision list. However, calculating the price is where some of the ... more

Paul Korzeniowski and 8 other people answered this question

Oct. 25, 2010

Is SaaS really better for users?

Interesting dichotomy that you presented: end users versus IT. I doubt that end users care about whether an application is delivered on premises, off premise, or even via carrier pigeon. What they are concerned about is being able to access information in an easy manner ... more

Information Technology

Cloud Computing Costs

Paul Korzeniowski and 3 other people answered this question

Oct. 25, 2010

How do you determine the ROI of a unified communications system?

Historically, UC systems were expensive and difficult for many companies, especially SMBs, to deploy. Recently, the market has become more commoditized(not fully but closer than before), the prices for these systems have been dropping, and customer usage has been on the rise.
However, figuring out ... more

Information Technology

Software Development

Paul Korzeniowski and 10 other people answered this question

Oct. 15, 2010

Is there a clear picture of all B2B technologies required to support successful marketing/CRM?

It seems like a common theme here is there is no cookie cutter approach that one can take to deploying a successful CRM system. Much depends on the company, its existing infrastructure, how it is currently set up, and what it wants to accomplish with ... more

Information Technology

Paul Korzeniowski answered this question

Sept. 27, 2010

How much more would you pay for your iPhone 4?

I think Apple will have difficulty maintaining its high prices as the market moves forward. A few year ago, the iPhone offered individuals a unique experience. Individuals were willing and able to pay a bit extra. Since then, other vendors have been mimicking its features. ... more

Information Technology

Paul Korzeniowski and 10 other people answered this question

Sept. 24, 2010

Should SMBs use different CRM systems than corporations?

There are differences in the features and capabilities available with CRM systems. Many of the traditional systems, Oracle, SAP and others, were designed years ago for large enterprises. They are usually large and complex. In addition, they often require that the SMB install the software ... more

Paul Korzeniowski and 4 other people answered this question

Sept. 24, 2010

What's a SIP Trunk?

In essence, SIP trunking connects a company’s voice calls to an Internet connection rather than the traditional telephone network (Public Switched Telephone Network). There are different ways that companies can make such connections, which has resulted in the original meaning becoming a bit blurry. Below ... more

Information Technology

Paul Korzeniowski and 1 other person answered this question

Sept. 24, 2010

What feature(s) of a BI system do you use the most?

My take is few small and medium businesses are doing much with BI at the moment; it has been largely a large enterprise technology. Oracle and SAP have had success with BI tools for their enterprise apps, but nothing similar has emerged in the SMB ... more

Information Technology

Business Intelligence

Business Intelligence Applications

Paul Korzeniowski answered this question

Sept. 24, 2010

Where do you see UC going in the next 5 years?

Very good question. After many years of hype and broken promises, UC seems to be having an impact on how individuals communicate in corporations. One moving target is end user devices. They are becoming smaller, more flexible, and more powerful. The iPhone and other smart ... more

Information Technology

Unified Communications

Unified Communications Implementation

Paul Korzeniowski and 9 other people answered this question

Aug. 30, 2010

What's the big deal about Salesforce Chatter?

Chatter is a very good name for the Salesforce.com tool. It illustrates the informal, interactive types of communications that have been popularized in the consumer market with products, such as Facebook and Twitter. While some may look upon such tools as narcissistic, others see value ... more

Paul Korzeniowski and 6 other people answered this question

Aug. 4, 2010

Are you making fewer or more calls from your desk phone these days?

Desk phones of today are home phones of yesteryear. There is no doubt that fewer and fewer are (and will be) purchased. Smartphones are becoming more functional, carriers are becoming more creative on how they price their services, and communication options becoming broader (Twitter anyone?). ... more

Information Technology

Paul Korzeniowski and 22 other people answered this question

July 21, 2010

Why do IT and lines of business have so much tension?

Why do siblings fight? Why do men and women have trouble communicating? The reality is that the IT department and the business unit have different takes on what is important. Also usually, they do not fully understand how the other side’s point of view. To ... more

General Management

Human Resources

Information Technology

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