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Paul Marciano
Author & President,
Whiteboard, LLC
10 points
Dr. Paul Marciano is a leading authority on employee engagement and retention. He earned his Ph.D. in Clinical Psychology from Yale University where he specialized in behavior modification and motivation. Paul has served on the faculties of Davidson College ...
Dr. Paul Marciano is a leading authority on employee engagement and retention. He earned his Ph.D. in Clinical Psychology from Yale University where he specialized in behavior modification and motivation. Paul has served on the faculties of Davidson College and Princeton University where he has taught courses in Leadership, Industrial-Organizational Psychology, Survey Development, Research Methods and Statistics.
Paul has worked in the field of Organizational Development for over 20 years and in 2003 founded the human relations consulting firm Whiteboard, LLC, a company committed to helping organizations cultivate, manage, and grow their human capital through executive coaching, training, facilitation, and team building workshops.
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Paul has worked in the field of Organizational Development for over 20 years and in 2003 founded the human relations consulting firm Whiteboard, LLC, a company committed to helping organizations cultivate, manage, and grow their human capital through executive coaching, training, facilitation, and team building workshops.
WEB: Whiteboard
Nov. 4, 2010
Paul Marciano
and
7 other people
answered this question
Who in the organization owns customer experience?
The Key is to create a culture where everyone owns it. Like the NASA custodian asked by JFK what his job was and he answered, "To put a man on the moon." Ivana was kind enough to mention my book on RESPECT and employee engagement. ... more
