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Paul Massie

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Senior Director Operations and IT, YouSendIt

108 points

Senior IT exec with broad experience both in SaaS Operations & Customer Support and leading Enterprise IT organizations. This includes in-depth knowledge of all major IT technologies including Windows, Linux, VoIP, Video conferencing, HR systems, SFA, CRM, ERP systems, disaster recovery ...

Senior IT exec with broad experience both in SaaS Operations & Customer Support and leading Enterprise IT organizations. This includes in-depth knowledge of all major IT technologies including Windows, Linux, VoIP, Video conferencing, HR systems, SFA, CRM, ERP systems, disaster recovery, enterprise management tools, load balancers, WAN accelerators, automated security management, technical training tools and companies, Web conferencing, laptop/desktop computing, and servers.

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Sept. 26, 2011

Paul Massie and 7 other people answered this question

Why do many ERP customers under-invest in training and change management?

There are a variety of reasons. Some of the most common are:
1) The initial planning and schedule includes training and change management, but as the deliverables continue to slip, eventually the training and change management components get jettisoned to "deliver" the project closer to the ... more

Enterprise Resource Planning

Organizational Change Management

Sept. 21, 2011

Paul Massie answered this question at this roundtable

The Wireless Enterprise [9/21 @ 1 pm]

In highly regulated environments - how do you handle managing access and BYOD?

Highly regulated environments require a higher level of concern and commensurately fewer liberties. I would suggest looking into something that provides a complete "walled garden" approach on the mobile device, such as Citrix' Receiver. This essentially segregates the personal part of the device from the ... more

Information Technology

Sept. 21, 2011

Paul Massie is speaking at this roundtable

The Wireless Enterprise

Information Technology

Sept. 14, 2011

Paul Massie and 3 other people answered this question

What do you think of the question "Does that make sense?" in a business meeting?

In my case I also use it frequently after explaining something that I'm not sure my audience has grasped. It does not mean that I am at all uncertain about what I'm saying - instead it means I'm uncertain as to whether my audience has ... more

Information Technology

Does that Make Sense

Aug. 31, 2011

Paul Massie and 1 other person answered this question

Where should a fast-growing company, looking to overhaul their data center, start the process?

I would start with understanding the business plan, followed by the technical architecture plan and then move into actual data center planning.
Like any project, success is heavily dependent on defining the requirements to ensure the final deliverable meets those requirements. In this case the requirements ... more

Information Technology

IT Infrastructure

Aug. 24, 2011

Paul Massie and 9 other people answered this question

Why should SMBs consider investing in BI and which kinds of SMBs don't need it?

At a simplistic level, BI turns data into actionable information. While that is simplistic, it's a point with many implications that all too often are missed when companies become enamored of implementing "BI".
The implications are several, of which some are the following:
1) There has ... more

Business Intelligence

Business Intelligence & Analytics

Aug. 24, 2011

Paul Massie and 7 other people answered this question

Is the enterprise PC dead?

All of my users have a PC (mostly laptops) and no possibility of dropping it. Of course, many of them also have tablets, almost all have smartphones, and some have all three. Nor am I seeing the refresh rate for older PCs drop off - ... more

Information Technology

Aug. 23, 2011

Paul Massie and 47 other people answered this question

What's the best project management advice that you've ever been given?

"Never assume a miracle will happen!"
Too many project plans assume that everything will go really well and what looks impossible today will suddenly become possible. While that sometimes works in R&D, it never works with project plans. To the contrary, what looks reasonable today will ... more

Information Technology

Project Management

Project Planning

Aug. 23, 2011

Paul Massie and 6 other people answered this question at this roundtable

Security Gotchas that are Often Overlooked in SMBs [8/12 @ 1 pm]

Are there any pitfalls to using open source or free software instead of commercial software?

The question of whether it's open source or commercial is probably not the key consideration. The same questions should apply to any software acquisition - things like:
1) Is it supported (sometimes open source support can be better than some commercial software, although that's not a ... more

Information Technology

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