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Sept. 6, 2011
Paul Simonson
and
30 other people
answered this question at this roundtable
#TChat Radio: The Realities of Business Heresy
[8/31 @ 4 pm]
When is it OK to say no to a customer?
In my limited experience as a small repair shop owner, I said no to the customer when I would not be able to warrantee my work because of the age or condition of the item to be repaired or when the customer was so convinced ... more
