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Paul Young

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Senior Manager CRM Support and Administration, CommVault

50 points

Certified administrator for a Salesforce.com (SFDC) CRM installation with 600 users on five continents.

My goal is to provide the best, most secure, framework for sales and financial departments to access and use the company's data to grow ...

Certified administrator for a Salesforce.com (SFDC) CRM installation with 600 users on five continents.

My goal is to provide the best, most secure, framework for sales and financial departments to access and use the company's data to grow our business.

I also blog about technology, CRM, and business at http://www.paulmyoung.net and am a rabid evangelist for social media!

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Paul Young and 34 other people answered this question

June 8, 2010

CRM adoption: How do you get sales reps to use your CRM system?

Hi Dan,
Short of the military, I don't think 100% adoption is ever likely. In my opinion, the best way to go is a two pronged approach.
First, appeal to their greedy nature with examples of how using the system helps them earn more--sales reps are ... more

Paul Young recommends this comment by Jim Love

March 29, 2010

What Are the Costs of ‘Free’ CRM Solutions?

Right on. I'm a big believer in open source systems but people have confused the fact that software comes with no license price with it coming a no PRICE. There is always a price.
Even if you use a so called "free" software, you have ... more

Customer Service

Information Technology

Paul Young answered this question

March 10, 2010

Focus Research Insight: Why are you most likely to eliminate a vendor?

First, there's the obvious. If I need a widget and they don't sell widgets, they're out.
Next though, there is the more gray area. Three companies that sell widgets. All within a few dollars of each other. Basically the same feature set. How then do I ... more

Focus Research Insight

Paul Young and 2 other people answered this question

March 6, 2010

Am I professionally responsible for actions taken at the direction of mgmt?

Hi Nik,
I'm sorry you found my answer ridiculous and inappropriate. I apologize if I offended you. It appears we come from radically different mindsets. In my world, things -are- rather black and white.
I stand by my answer--and the analogy. Doing what you know to ... more

Human Resources

Paul Young published a brief

March 6, 2010

Project Requirements Without Pain, Tears, and Lawsuits

Paul Young answered this question

March 2, 2010

Focus Research Insight: As you research, what do you ask of VoIP vendors?

In addition to the usual, vendor specific questions I ask, the one thing that I pose to -every- vendor is: "What is the one weakness or problem with your product that you would rather I not find out about?"
Sounds crazy, but you would be surprised ... more

Information Technology

Focus Research Insight

Paul Young answered this question

Jan. 27, 2010

can you please help?

Hi Alaska Frurana,
Congratulations on your initiative! It's exciting to start a new business.
How much money will you need? Can you have fund raising activities at the school? Perhaps you could consider teaming with the existing restaurant and they could help you get started. That would ... more

Financial Services

Paul Young answered this question

Jan. 27, 2010

Would you bill your clients for writing quality email?

Hi Ankur,
Are you writing the email on behalf of the client? For example, has someone asked you to craft an email that they can then send to their customers and prospects? If that is what you mean, then certainly you can charge them, as you ... more

Paul Young and 1 other person answered this question

Jan. 20, 2010

Can a small business replicate the capabilities of the F500 overnight?

I think you hit on the key, Scott. A small business can't hope to eat the entire sandwich, but it can take a bite. Rather than trying to build an integrated oil and gas company, to use your example, its resources are better spent on ... more

Information Technology

Paul Young and 1 other person answered this question

Jan. 19, 2010

Who makes the best business notebooks? Mac, Dell, Acer, Toshiba, HP?

Hi Peter,
There are so many variables in your question that it's hard to be too specific. Here are some things to consider.
1. Intended use. Are you primarily checking email, looking at PDF's, and browsing the web? If so, you might be an ideal candidate for ... more

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