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Pavan M

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Director-BD, Innominds (AGS)

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I work as Director-BD for Company called Innominds Software (An Advent Global Company). Ranked among Global Software 500 (source: Software Magazine 2005), Innominds Software is a specialized Software Product Development and Multi-Tech Support Service provider (24/7/365), based out ...

I work as Director-BD for Company called Innominds Software (An Advent Global Company). Ranked among Global Software 500 (source: Software Magazine 2005), Innominds Software is a specialized Software Product Development and Multi-Tech Support Service provider (24/7/365), based out of San Jose, CA with offices at Chicago,TX and two offshore World Class Development & Support Centers in Hyderabad, India. Innominds is an ISO 9001:2008 and ISO 27001:2005 (ISMS) certified company and is committed towards preserving confidentiality, integrity and availability of information for business continuity. Long lasting partnerships with the leading technology firms are an indicator of key success.

Please get in touch to know more about us or for free consultation/effort estimates.
Email: Pavanm at Innominds.com
or
Pavanm at Adventglobal.com

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Pavan M and 3 other people answered this question

April 20, 2010

Do you outsource your IT helpdesk efforts?

Dear Lindsey,
Yes, you can certainly outsource your Helpdesk support depending on the needs.Request you to go through my profile and get in touch with us at Pavanm at Innominds.com
Selection of the Outsourcing partner:
With so many vendors claiming their competence in Support Services, it is often ... more

Information Technology

Pavan M and 22 other people answered this question

March 26, 2010

Can I outsource help desk support?

Dear Fred,
Yes,you can outsource Help desk Support. But, With so many vendors claiming their competence in Technical/Help desk Support Services, it is often overwhelming to pick the right offshore partner. The fact is that most of them have no foot-prints in Technical Support Outsourcing. It ... more

Pavan M and 10 other people answered this question

March 26, 2010

Inbound call center services?

HI Linda,
With regards to your request for Inbound Call center services, are you looking for customer service or tech support?
What is the volume, type and medium of support, response time, average handling time etc?
We have world class infrastructure and technology with proven track in serving ... more

Contact Centers

Pavan M and 1 other person answered this question

March 24, 2010

What is the key performance indicator for call center agents?

Regular monitoring of the Key Result Areas (KRA) for the process as well as the individuals need to be analyzed for continuous improvement of the processes and the performance of the entire group. Performance need to be tracked on a regular basis and a gap ... more

Customer Service

Call Center Agents

Contact Centers

Pavan M and 4 other people answered this question

March 24, 2010

Thoughts on outsourcing IT services?

Dear Adam,
I would say, it depends on the criticality, volume and your current/immediate needs....
With so many vendors claiming their competence in IT Services, it is often overwhelming to pick the right offshore partner. The fact is that most of them have no foot-prints in IT ... more

Information Technology

Pavan M and 7 other people answered this question

March 17, 2010

Is IT outsourcing the best way to go?

Dear Scott,
Request you to go through my profile and get in touch with me.
Email: Pavanm at Innominds.com
Regards
Pavan M more

Information Technology

Pavan M answered this question

March 17, 2010

Need an IT outsource reference for San Francisco for our small start-up.

Dear Mary Butler,
Yes, We (Innominds Software) is a specialized Software Product Engineering Services provider based out of San Jose, CA with offices at Chicago, Texas and two offshore development centers in Hyderabad, India.
We are very much flexible in engagement models.
If you are looking for "Cost ... more

Information Technology

Desktop Support

Equipment Purchasing and Requisition

Pavan M recommends this answer by PavanM

March 17, 2010

Looking to outsource first call response

Dear Karen,
Selection of the offshore partner:
With so many vendors claiming their competence in Support Services, it is often overwhelming to pick the right offshore partner. The fact is that most of them have no foot-prints in Technical Support Outsourcing. It is suggested that it helps ... more

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