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Pete Green
Pete Green asked a question
Jan. 11, 2011
What is your method for dealing with customers who "can't" be served?
Customer Service
Sales
Angry Customers
Contact Centers
2 more topics
3 Answers • Answer this question
Pete Green
Pete Green asked a question
Dec. 29, 2010
What large companies have implemented a unique customer service strategy, how has it worked?
Customer Service
Sales
Contact Centers
Customer Care
1 more topic
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Pete Green
Pete Green asked a question
Dec. 17, 2010
Reviews of Aspect Performance Management 7?
Customer Service
Marketing
Sales
Analytics
5 more topics
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Pete Green
Pete Green asked a question
Nov. 12, 2010
How does a customer's perception of their 'treatment' from customer service impact their experience?
Customer Service
Customer Experience
Customer Loyalty
Customer Retention
2 more topics
14 Answers • Answer this question
Pete Green
Pete Green asked a question
Nov. 3, 2010
Should I be calling my own contact center?
Customer Service
Information Technology
Sales
Contact Center Security
4 more topics
7 Answers • Answer this question
Pete Green
Pete Green asked a question
Oct. 11, 2010
What are the benefits of a universal queue?
Customer Service
Operations
Call Center Features
Call Center Technology
5 more topics
2 Answers • Answer this question
Pete Green
Pete Green asked a question
Sept. 15, 2010
Where do you start when building an outward facing knowledge base system?
Customer Service
Sales
Contact Center Software
Contact Centers
1 more topic
2 Answers • Answer this question
Pete Green
Pete Green asked a question
Aug. 18, 2010
Do you use a sip dialer in your call center?
Customer Service
Sales
Contact Centers
Dialers
2 Answers • Answer this question
Pete Green
Pete Green asked a question
July 23, 2010
I may be getting in over my head, but what is lean six sigma?
Customer Service
Lean Six Sigma
10 Answers • Answer this question
Pete Green
Pete Green asked a question
March 4, 2010
What are the benefits to setting up your own call centres vs offshore?
Customer Service
Information Technology
Call Centres
Offshore
9 Answers • Answer this question
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