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Peter Conway

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Consulting Manager, Net@Work

55 points

Extensive background in small business technology and marketing

Technology Needs Analysis and Planning
Business Management and Accounting
Business Software Consulting

WEB: My Business Blog

Dec. 29, 2011

Peter Conway and 32 other people answered this question

What is the #1 book you would recommend to young entrepreneurs?

Rework by Jason Fried,David Heinemeier Hansson of 37 Signals is an awesome book by young entrepreneurs for entrepreneurs of any age. It is a fresh, provacative and inspiring book. http://37signals.com/rework/ more

Entrepreneurship

Aug. 8, 2011

Peter Conway answered this question

Should the sales team have access to the financials?

I would say no and have never seen a company make overall company financial information available on a general basis to their sales team.
Sure it is important for the sales team and the entire company to know how their organization is doing on a ... more

Aug. 8, 2011

Peter Conway and 10 other people answered this question

Is it fair to say that CRM and ERP projects should "never end"?

All good points. I would add and expand on this to say that it is essential to have defined end points in the long term "program" of acquiring, implementing, maintaining and improving an ERP or CRM system.
Within this long term program as Jennifer points ... more

Information Technology

April 6, 2011

Peter Conway is now following Tamara Schenk

Feb. 23, 2011

Peter Conway answered this question

What are the "new rules" of selling?

I would love to see the context of that statement, standing alone I don't believe it is true. Sure marketing through the web and social media has changed the way software is marketed. You no longer have to go to PC Expo (if anyone remembers ... more

Feb. 8, 2011

Peter Conway and 7 other people answered this question

Should Sales People Be Required To Blog?

No it is not, effective use of their time, good bloggin is an art and science that requires expertise that not all sales people may have. more

Feb. 4, 2011

Peter Conway and 9 other people answered this question

What would you consider to be a successful open rate for your email marketing campaigns?

Depends on the list, and even then it is all relative. I expect 20-25% on the mail campaigns I am doing. I judge success against that. more

Email Marketing

Email Marketing Campaigns

Email Open Rate

Feb. 4, 2011

Peter Conway and 9 other people answered this question

Is being greeted warmly important to your overall customer experience?

No, I would stop doing business only if the company is unable or fails to deliver the product or service I need in an efficient and easy way.
I actually find it a little perturbing the current abundance of "friendly" yet often disingenuous greetings. All ... more

Customer Service

Feb. 4, 2011

Peter Conway is now following

Feb. 4, 2011

Peter Conway is now following

Feb. 4, 2011

Peter Conway is now following

Feb. 4, 2011

Peter Conway is now following

Feb. 4, 2011

Peter Conway is now following

Feb. 3, 2011

Peter Conway and 11 other people answered this question

Software demos: canned pitch or a real look at the product?

It depends on the prospect. If they are engaged and really trying to reach a solution by sharing information I spend a lot of time preparing and presenting a demo that really shows the client what they will be getting. That being said I still ... more

Information Technology

Feb. 3, 2011

Peter Conway is now following

Feb. 3, 2011

Peter Conway and 3 other people answered this question

What are the key differences between an "on demand" and "SaaS" solution?

As Chris says On Demand is a broader concept, for example you can get Video On Demand or Printing On Demand.
When we are talking about SaaS the more approdriate phrace might be Software on Demand. The On Demand aspect of SaaS is generally the ... more

Information Technology

Business Intelligence

March 31, 2010

Peter Conway and 4 other people answered this question

What constitutes an ERP implementation "success"?

I can imagine what you are asking, but have never seen it. Every successful ERP system implementation I have benn involved with delivered business improvement. I guess the one exception to that were implementations that were necessary because the older ERP would not run on ... more

ERP Implementation

Return on Investment

March 31, 2010

Peter Conway and 2 other people answered this question

What is a free voip software that will work on Windows 7?

Have you looked at Express Talk VoIP?
http://www.nch.com.au/talk/index.html

Information Technology

March 31, 2010

Peter Conway and 2 other people answered this question

How to find Management Information?

I liked The Five Dysfunctions of a Team: A Leadership Fable on this topic. It gives some good perspectives on this.
But as Nik points out the bottom line is that you have to get in there and convince your people that you and your ... more

General Management

Management Best Practices

March 29, 2010

Peter Conway and 4 other people answered this question

What are some good tips to motivate Innovation and Entrepreneurship?

I like Seth Godin's new book Linchpin. http://www.sethgodin.com/sg/

General Management

Entrepreneurship

March 29, 2010

Peter Conway and 6 other people answered this question

Your Best Networking Tip?

I agree that the event and potential people should be targeted. I also like to have some point of conversation that relates to the event or the people I have targeted. I also like to look for a good point of follow up, a real ... more

Client Engagement

Networking Techniques

Sales Techniques

March 24, 2010

Peter Conway answered this question

When planning for a new phone system, are you only thinking about telecom?

When I acquired a phone system last we considered how the system would integrate with Outlook and our CRM. Both were important elements. We ended going with a hosted VOIP system which worked out very well.
Today I am selling and implementing CRM systems and ... more

Information Technology

March 24, 2010

Peter Conway and 3 other people answered this question

Who has had direct experience using LeadLander?

I used LeadLander on a corporate website for several months. I think the tool is great if you use it discretely and strategically
How did sales find the intelligence provided? They were mixed. Generally they found that they already knew the prospects or customers looking ... more

March 24, 2010

Peter Conway and 2 other people answered this question

What are the top areas that businesses invest in when they are optimistic?

We serve a large client base of SMB's primary in the greater NY metro area. We are seeing a distinct rise in optimism over the last two months and companies are becoming willing to invest. There is a big up tick in interest and investment ... more

Capital Equipment

March 24, 2010

Peter Conway and 2 other people answered this question

Information required on affordable workflow tools for small business

This is true. However many SMME owners set the bar on “cheap” and “easy” to low and miss the opportunity to realize the return on investment and true advantages that a workflow solution can deliver.
I also agree that work flow solutions built around ERP ... more

March 23, 2010

Marcy Thomas selected a best answer for

How do VPN networks work?

I know this sounds like an amateur question, but how do VPN networks work? I have an account with a huge tech firm, and just want a high-level explanation of the term. I’ve already read through Wikipedia and other online resources, but would like it ... more

Information Technology

March 23, 2010

Peter Conway and 1 other person answered this question

How much network bandwidth is needed for a small healthcare office?

Your lag times are probably not in your office which is probably running at 100 Mbps or better, it is in the connection between your office and where ever these files are being sent. Can you give me more details on your setup? more

Information Technology

Hosting and Bandwidth

March 23, 2010

Peter Conway and 6 other people answered this question

How much VoIP bandwidth is needed for a VoIP implementation?

It depends a couple of factors but I would say yes. You want your voice quality to be good and not be interupted because someone is downloading a big file.
The amount of bandwidth needed depends on a few factors. Check out this:
http://www.voip-info.org/wiki/view/Bandwidth+consumption
http://www.erlang.com/calculator/lipb/ ... more

Information Technology

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