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Jan. 27, 2011
Rabih Safadi
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Michelle Babb
What is the status of the cloud in the contact center? Is it taking off like other areas of the org?
I agree and disagree with Chris. While I do agree that many contact centers are very traditional (for good reason!) in adopting new technologies, I do see that the cloud will continue to be a driver in contact center technologies over the next five years. ... more
Jan. 27, 2011
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