Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

Ram Kumar Lanka

Director, Bhea Knowledge Technologies (P) Ltd

20 points

Worked in the IT industry for 14 years with focus on Web Content Management System, Customer Relationship Management and PHP Development.

March 5, 2011

Ram Kumar Lanka and 3 other people answered this question

What's your perspective on Salesforce.com's increasing expenses?

Hi Scott,
Salesforce's aggressive stance is dangerous to its own existence. Though to the outside world, it appears Salesforce expenses are increasing, there is another dimension to this.
Salesforce was having a kind of absolute monopoly for a very long time. During this time it used to ... more

Information Technology

Sales

Cloud Computing

CRM

3 more topics

Feb. 7, 2011

Ram Kumar Lanka and 1 other person answered this question

What agencies provide assistance in creating an in-house CRM system?

Hi Sarah,
The world has moved from "Market of Masses" to "Market of One". When you want to buy a Car or CRM System - One Product fit all concept is gone. However A Car or CRM System can be configured to the particular / specific ... more

Information Technology

Sales

CRM

CRM Solutions

Feb. 7, 2011

Ram Kumar Lanka is now following

Feb. 7, 2011

Ram Kumar Lanka is now following

Feb. 7, 2011

Ram Kumar Lanka is now following

Feb. 7, 2011

Ram Kumar Lanka is now following

Nov. 30, 2010

Ram Kumar Lanka and 14 other people answered this question

Best Practices for an On-Demand CRM Implementation?

I agree with Denis and Martin.
To put those points together - whether it is On Demand or On Site - Implementation should follow certain basic principles.
1. Do Not Burn the Ocean
Typically customers or the implementation team everything to be done first and then ... more

Sept. 21, 2010

Ram Kumar Lanka and 7 other people answered this question

What CRM vendors offer the most seamless Microsoft Outlook integration/plugins?

Hi,
SugarCRM has a good Outlook plugin that helps your team to seamlessly integrate.
If you want a more advanced integration - something like, it should automatically create opportunities, contacts and accounts - probably you should look at Riva Server Side Integrations that are available from http://www.rivacrmintegration.com/
SugarCRM ... more

Jan. 13, 2010

Ram Kumar Lanka and 12 other people answered this question

Does anyone have any comments on Salesforce.com CRM product?

Salesforce.com is a leader in the space and has a legacy user interface that is not that intuitive.
The recent player's that are established like SugarCRM , NetSuite have a better Usability than Salesforce.
Better adoption of CRM is possible if the CRM tool is easy to ... more

Information Technology

Sales

Cloud Computing

CRM

Dec. 19, 2009

Ram Kumar Lanka commented on a brief

Is Your CRM Strategy More Important Than the Product Itself?

This articles is good. Most of the time End User concerns that Manager is activities and he is responsible for closing the opportunity if he enters it etc. will come into the sales executives. But providing real benefits of CRM to sales executives play important. ... more

Customer Service

Information Technology

Marketing

Sales

1 more topic

Following 5 Topics

CRM

Customer Service

Marketing

Sales

Small Business

Following 0 People

Followed by 1 Person

Knowledgeable in 6 Topics

Sales

#1007 of 2156

Best Practices

#229 of 341

Expert Content

#323 of 419

CRM

#447 of 636

General Management

#641 of 1194

Information Technology

#1627 of 2263

Search for...

Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

Ram Kumar Lanka

Recent Activity

Following 5 Topics

Following 0 People

Followed by 1 Person

Knowledgeable in 6 Topics

Search for...

Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

Ram Kumar Lanka

Recent Activity

Following 5 Topics

Following 0 People

Followed by 1 Person

Knowledgeable in 6 Topics

Log In

Not a member yet? Join Now

Join Now

Already a member? Login

Focus is free.

Focus is simple.

As Featured In