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Ray Brown

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Ray Brown and 3 other people commented on a brief

Sept. 23, 2009

10 Drivers of CRM Failure (and ROI)

Great article Raymon. A couple of questions for you. Who do you think has the skills (and maybe the time/focus) in a business to address all these issues ? Why do you think we are still having to list these "drivers of CRM failure" after ... more

Ray Brown and 1 other person commented on a brief

June 20, 2009

Succesful CRM in a Down Economy

Hi Phil I liked your article and I think you are on the money about how businesses need to adapt. My question for you is who within a business is going to acquire all these new skills and address these new focus areas. Do we ... more

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