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Ray Fowler
and
1 other person
answered this question
Sept. 4, 2010
Do you use a predictive dialer system in your call center?
I agree with Eric a predictive dialer is miles ahead, from a productivity standpoint, when compared to an auto dialer. An advanced predictive dialer considers agent specific talk times, agent specific wrap-up times, list specific hit rates, the number of calls on hold and how ... more