Rich Ackerman

I advise and provide solutions to C-level executives and business owners for external and internal Customer Management practices. Included are software and services for CRM, Sales and Marketing Automation tools, IT Service and Support, Strategy, Design and Operation Lifecycle, IT Asset Management and IT Service Management Best Practices.

Utilizing my experience and skills in the areas of BPO, internal and external customer service management, ITIL, IT Service Management and CRM; I recommend the best customer service solutions so my clients can in turn, deliver great service experiences to their customers, with the the highest ROI for their businesses at the lowest cost.

I have over 25 years experience in helping businesses improve their effectiveness in customer management, service and support delivery and data management, and cost management. I am a certified ITIL Foundation Instructor. I have participated in Apollo 13 ITIL Simulation, and been certified in Advanced, Administrative Business Process Automation for several leading CRM platforms.

I write and speak frequently in two areas: IT Service Management and Customer Relationship and Service Management. I am a past member of the Naperville and Chicago COC, and a founding member of the Central Illini HDI Organization. I am V.P. Corporate and Vendor Sponsorship and former V.P. Programs for the Chicagoland HDI Chapter, ITT Technical Institute Advisory Board Member and have served as an Advisory Board Member for Optimal Level - Center for Professional Development for Professional Women. ,

I have only two goals. First, treat my clients with respect and in the most ethical manner possible. Second, provide best practice solutions, and advisement to help my clients deliver to their customers, service experiences beyond the expected.

Quality IS the Relationship, Service IS the Experience.

SpecialtiesClient Trusted Advisor:

BPO
IT Service and Support Management
IT Infrastructure Cost Management
IT Product Lifecycle Management
ITIL Certified Instructor and Consultant
Customer Service (Internal and External)
CRM Sales and Marketing
Business Analytics and IT Metrics
Business Change Management
Content and Editorial creation ITSM and CRM
Speaking on IT Customer Service employee Maturity and CSR's