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Richard Ackerman
Sr. Advisor,
Ticomix, Inc.
0 points
My professional summary is here http://www.linkedin.com/in/rfackerman
March 20, 2012
Richard Ackerman
answered this question at this roundtable
Should IT Think Like a Service Provider?
[3/19 @ 11 am]
What metrics should IT track if they are interested in thinking like a service provider?
Honestly, and this is real simple, the only two that matter are Customer Satisfaction Rating and your Cost per Contact. more
