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Aug. 24, 2010
RIchard Ashe
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Ernie Sarley
Is knowledge management changing the call center enough to justify ROI?
I believe several factors are involved in determining if the ROI is justified. First, the size and complexity of the call center. If it is a smaller call center, with little complexity of processes, you probably are not going to have very many documents, and ... more
June 26, 2010
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