Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Richard Coombs
0 points
• Offers 15 years of Operations Leadership, Workforce Management, Sales, and Business Development experience, including demonstrated expertise within Strategic Planning, Forecasting, Policy / Procedure Development, Manager Development, Team Building, Inbound / Outbound Call Center Traffic Management, and Client Relations capacities.
• Presents an established ...
• Presents an established ...
• Offers 15 years of Operations Leadership, Workforce Management, Sales, and Business Development experience, including demonstrated expertise within Strategic Planning, Forecasting, Policy / Procedure Development, Manager Development, Team Building, Inbound / Outbound Call Center Traffic Management, and Client Relations capacities.
• Presents an established record of formulating strategic business plans, implementing innovative operational changes, and delivering successful process improvements to enhance overall organizational efficiency.
• Contributes precise problem-solving proficiencies, sharp troubleshooting abilities and excellent written and verbal communication skills to support overall operational processes and maintain consistent high-quality standards.
• Adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.
• Experience managing a variety of call centers from 250 to 500 associates, managing from 2 to 50 direct reports, domestic/off-shore, and managing multiple sites utilizing virtual and on-site management techniques
• Skilled leader known for business improvement especially in turning around performance, excelling in start-ups, and in client services/vendors management – domestic and international outsourcing call center and BPO
» read more
» read less
• Presents an established record of formulating strategic business plans, implementing innovative operational changes, and delivering successful process improvements to enhance overall organizational efficiency.
• Contributes precise problem-solving proficiencies, sharp troubleshooting abilities and excellent written and verbal communication skills to support overall operational processes and maintain consistent high-quality standards.
• Adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.
• Experience managing a variety of call centers from 250 to 500 associates, managing from 2 to 50 direct reports, domestic/off-shore, and managing multiple sites utilizing virtual and on-site management techniques
• Skilled leader known for business improvement especially in turning around performance, excelling in start-ups, and in client services/vendors management – domestic and international outsourcing call center and BPO
