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Rick Daley
Business Development Consultant,
L-3 Microdyne
-2 points
My background in customer service includes more than a decade of operational experience with a multi-national call center outsourcer, and sales/marketing management for call recording/QM platforms and WFM platforms. I have a very strong technical aptitude, particularly in ...
My background in customer service includes more than a decade of operational experience with a multi-national call center outsourcer, and sales/marketing management for call recording/QM platforms and WFM platforms. I have a very strong technical aptitude, particularly in the areas of data and telecom networks (analog and VoIP) and experience in both direct sales, channel sales, and as a sales engineer.
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Oct. 14, 2010
Rick Daley
and
8 other people
answered this question
Do you think social media should be opened up as tool for full time customer service agents?
While social media is an important way to interface with customers, I don't think the common platforms (Facebook, Twitter) are ready for large-scale use. They are better suited to monitoring by a very small team of subject matter experts. The team should be large enough ... more
Oct. 13, 2010
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