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Rita Keller

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President, Keller Advisors, LLC

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Rita Keller is an award-winning and widely respected voice to accounting management. She is nationally known as a CPA firm management consultant, speaker and author. She works with firms nationwide on operational and management issues. Keller has repeatedly earned the ...

Rita Keller is an award-winning and widely respected voice to accounting management. She is nationally known as a CPA firm management consultant, speaker and author. She works with firms nationwide on operational and management issues. Keller has repeatedly earned the distinction of being one of the Top 100 Most Influential People in Accounting by Accounting Today. She also writes an award-winning daily blog for the accounting profession.

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WEB: Keller Advisors, LLC

May 16, 2012

Rita Keller and 4 other people answered this question at this roundtable

Beyond Recruiting: Social Media and Talent Management [5/15 @ 4 pm]

We say "employees are our customers." Could you give examples of ways HR processes could mirror customer service processes and should they?

I like to refer to Herb Kelleher (founder Southwest Airlines) quote: "If my people are happy, my customers are happy." It is so true and is especially important if you are a small business or professional servies firm where all employees have face-time, phone-time and ... more

Human Resources

Aug. 11, 2011

Rita Keller and 4 other people answered this question

What are the best accounting blogs?

If you are a CPA or working in public accounting here are a few (including mine):
http://ritakeller.com/blog/
http://blog.rosenbergassoc.com/
http://cpaconfessions.blogspot.com/
http://cpatrendlines.com/
http://www.deepsky.co/blog/
http://thriveal.com/
http://www.cpasuccess.com/

Feb. 25, 2011

Rita Keller and 14 other people answered this question

Do you think Twitter should/will remove the 140 character limitation on tweets

I am definitely agree with these great comments. 140 characters inspires creativity. We need more concise communication and less rambling on and on. There is a place for more detail and that is a blog (and I don't like to read blogs that are TOO ... more

Feb. 9, 2011

Rita Keller and 8 other people answered this question

How do you ensure customers pay on time?

Communicating your billing and collection policy as part of the on-boarding process for new clients/customers is the first step. So many people shy away from having the direct conversation about fees/prices upfront.
A documented process for follow-up that is carried out by one of your team ... more

Accounts Payable

Jan. 27, 2011

Rita Keller and 1 other person answered this question

Besides tax returns and audits, what are some other services that CPAs can provide for businesses?

CPAs have the valued reputation of being the business owner's "most trusted advisor." That means they can do a whole lot more than count beans!
I second the suggestions made by Douglas Millington. CPAs are truly business doctors who can help with many ailments. Most of ... more

Accounting Service Provider

Accounting Software

Jan. 21, 2011

Rita Keller and 5 other people answered this question

How can you know that you are really getting everything you need to be getting out of your CPA?

Sometimes business owners "forget" that their CPA is really more knowledgeable about all aspects of running a business. They are not just the numbers guys & gals. Often the business owner will hire a "consultant" to advise the in certain areas when their loyal CPA ... more

Accounting Service Provider

Accounting Software

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